Assertiveness is being able to confidently express your ideas and needs while respecting the rights of others. In this course you will learn strategies to make positive changes to help develop the necessary skills to enable you to react positively with other people and eliminate stress.

Learning Objectives:

At the end of this session, participants will be able to:

•  explain positive stress;
•  identify symptoms of burnout and overload;
•  identify the sources of stress in work life;
•  identify change behaviours which add to stress;
•  change situations that can be influenced by stress;
•  develop positive responses to situations that cannot be changed;
•  develop strategies to prevent feelings of being overwhelmed.

Course Outline

Diagnostic clinic

• What stresses you
• Your approach to stress

What is stress?

• Why we feel stress
• Major stressors
• The difference between constructive and destructive stress
• Symptoms and results of negative stress
• What stress costs organizations and its people

Managing stress caused by time constraints

• Prioritizing
• Managing your time effectively
• Saying No assertively
• Delegating

Managing stress caused by conflict

• Managing your own emotions
• Effectively handling the behaviour of others

Avoiding distress (burnout)

• Cultivating resilience

Relaxation techniques

• Work / life balance
• Diet, exercise, relationships, leisure