This three-day training course introduces the new quality manager or professional to the two principal quality systems, well known quality tools and techniques and is interactive and thought provoking. Introducing a quality system into the organization or how to encourage the organization to adopt a quality culture are covered with practical advice and tips.

Learning Objectives:

At the end of this session, participants will be able to:

• demonstrate how quality management fits into an organization;
• demonstrate how quality can lead to improved customer satisfaction;
• show how to use process improvement tools;
• apply ISO 9001 and the business excellence model;
• apply the value of auditing and continual improvement;
• propose quality in the culture of the organization.

Course Outline

• Introductions
• The development and evolution of quality management
• Quality management principles
• Quality management principles continues
• The EFQM and the Excellence Model
• Tools and techniques
• Quality costs