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Conferences, training, seminars about / in Service

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Training on Hospitality and Customer Service Excellence Training on Hospitality and Customer Service Excellence

5 days, Apr 14 - 18 Apr, 2025  

2025-04-14 12:04:00
Lagos State, Nigeria

Learnway Africa

This course is designed for individuals working in the hospitality industry who want to provide exceptional customer service and create a memorable experience for their guests. Throughout the course, ...

Front Desk Management Training Front Desk Management Training

5 days, Apr 14 - 18 Apr, 2025  

2025-04-14 12:04:00
Lagos State, Nigeria

Capacity for Africa

How does the person manning the front desk of your office or business handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer ...

Effective Front Desk Management and Customer Service Training Effective Front Desk Management and Customer Service Training

12 days, Apr 14 - 25 Apr, 2025  

2025-04-14 12:04:00
Lagos State, Nigeria

Capacity for Africa

How does the person manning the front desk of your office or business handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer ...

Excellence in Customer Service Excellence in Customer Service

5 days, Apr 14 - 18 Apr, 2025  

2025-04-14 12:04:00
State, Nigeria

Ciel Consulting

In this course we cover all the most important elements of service any person involved in direct interactions with customers should know and apply. From the necessary behavioral and communication ...

Techniques and Functional Career Services in Universities Techniques and Functional Career Services in Universities

4 days, Apr 14 - 17 Apr, 2025  

2025-04-14 12:04:00
Abuja FCT, Nigeria

Francis Consulting

The objectives of this Techniques and Functional Career Services in Universities are to: 1. Equip staff and students with knowledge of effective career development techniques. 2. Enhance ...

Financial Services Auditing: Navigating the Complexities of the Financial Industry Financial Services Auditing: Navigating the Complexities of the Financial Industry

5 days, Apr 14 - 18 Apr, 2025  

2025-04-14 12:04:00
Kenya

Skills for Africa Training Institute

The financial services industry is highly regulated and faces unique risks, demanding specialized audit expertise. This comprehensive training course on Financial Services Auditing equips ...

Blockchain for Financial Services: Revolutionizing Finance with Distributed Ledgers Blockchain for Financial Services: Revolutionizing Finance with Distributed Ledgers

12 days, Apr 14 - 25 Apr, 2025  

2025-04-14 12:04:00
Kenya

Skills for Africa Training Institute

Blockchain for Financial Services empowers professionals to understand and implement distributed ledger technology (DLT) within the financial industry. This course focuses on demystifying blockchain ...

Workshop on Reception and Front Desk Management Workshop on Reception and Front Desk Management

5 days, Apr 14 - 18 Apr, 2025  

2025-04-14 12:04:00
Abuja FCT, Nigeria

Human Capital Associates Global Consult Ltd

This course is designed to provide participants with the essential skills and knowledge required for effective reception and front desk management. Whether you are new to the role or seeking to ...

Complaints Avoidance Course Complaints Avoidance Course

3 days, Apr 15 - 17 Apr, 2025  

2025-04-15 12:04:00
Lagos State, Nigeria

Newways Consulting

This is a practical course aimed at all those dealing with complaints. It looks at the causes of client complaints, why complaints arise, how client concerns or complaints are first ...

Essentials of Customer Service Excellence for Business Growth Essentials of Customer Service Excellence for Business Growth

2 day, Apr 15 - 16 Apr, 2025  

2025-04-15 12:04:00
Lagos State, Nigeria

Rekrut Consulting Limited

The "Essentials of Customer Service Excellence for Business Growth" course is designed for professionals aiming to elevate their customer service skills to drive business growth. This ...

Customer Touchpoint Value Creation Customer Touchpoint Value Creation

2 day, Apr 15 - 16 Apr, 2025  

2025-04-15 12:04:00
Lagos State, Nigeria

LCL Coaches Consultants

By the end of this customer touchpoint value creation course, participants will: Understand the importance of customer touchpoints in shaping customer experiences. Learn how to map, analyze, and ...

Achieving Excellent Customers Service Achieving Excellent Customers Service

4 days, Apr 21 - 24 Apr, 2025  

2025-04-21 12:04:00
Abuja FCT, Nigeria

Fontini Consulting Ltd

In this course we focus extensively on the behavioral, social, and interactive aspects of customer service. The course starts with definitions and discussions about the importance of good service, ...

Training on Advanced Service Etiquette and Safety Tips for Drivers Training on Advanced Service Etiquette and Safety Tips for Drivers

5 days, Apr 21 - 25 Apr, 2025  

2025-04-21 12:04:00
Lagos State, Nigeria

GoldStead Resources Company Limited

Good first impression is everyone’s business in any organization and drivers are not excluded. In most cases, drivers have the first contact and sometimes the final contact with customers. With ...

Training on Excellent Front Desk and Office Management Skills Training on Excellent Front Desk and Office Management Skills

5 days, Apr 21 - 25 Apr, 2025  

2025-04-21 12:04:00
Lagos State, Nigeria

Learnway Africa

The Excellent Front Desk and Office Management Skills course is designed to provide individuals with the knowledge and skills necessary to perform effectively as a front desk receptionist or customer ...

Training on Workplace Ethics, Protocol Management and Service Delivery Excellence Training on Workplace Ethics, Protocol Management and Service Delivery Excellence

5 days, Apr 21 - 25 Apr, 2025  

2025-04-21 12:04:00
Lagos State, Nigeria

Learnway Africa

In today's competitive and diverse business environment, workplace ethics, professional protocol, and exceptional service delivery are critical for personal and organizational success. This ...

Training on Customer Relationship Management that Works Training on Customer Relationship Management that Works

5 days, Apr 21 - 25 Apr, 2025  

2025-04-21 12:04:00
Lagos State, Nigeria

GoldStead Resources Company Limited

To create the framework for best practices in customer-centric organizations toward meeting and even exceeding customer expectations. Covers Customer Relationship Skills, CRM Technology, Data Mining, ...

Training on Production and Operations: Delivering Value through Service Training on Production and Operations: Delivering Value through Service

5 days, Apr 21 - 25 Apr, 2025  

2025-04-21 12:04:00
Lagos State, Nigeria

Learnway Africa

Service is the only distinguishing factor between two competing organizations! The heart of any organization can be found beating inside the walls of its customer service department. The course ...

Training on Service Delivery and Safety Techniques for Dispatch and Delivery Riders Training on Service Delivery and Safety Techniques for Dispatch and Delivery Riders

5 days, Apr 21 - 25 Apr, 2025  

2025-04-21 12:04:00
Lagos State, Nigeria

GoldStead Resources Company Limited

Delivery and dispatch riders provide a valuable service in delivering information for the business community or home deliveries for the general public. Traffic congestion and parking restrictions ...

Training on The Boss and The Driver: Relationship Management Training on The Boss and The Driver: Relationship Management

5 days, Apr 21 - 25 Apr, 2025  

2025-04-21 12:04:00
Lagos State, Nigeria

GoldStead Resources Company Limited

In this training course, we shall be discussing the driver to boss relationship in transport services, hence, the concept of the passenger being the boss to the driver in this regard is drawn from ...

Training on Excellent Service Delivery and Safety Consciousness for Drivers and Dispatch Riders Training on Excellent Service Delivery and Safety Consciousness for Drivers and Dispatch Riders

5 days, Apr 21 - 25 Apr, 2025  

2025-04-21 12:04:00
Lagos State, Nigeria

GoldStead Resources Company Limited

Service is the only distinguishing factor between two competing organizations.  While drivers and dispatch riders intensify effort to be safety conscious at work, it is also worthy to note that ...

Hotel Customer Service Course Hotel Customer Service Course

5 days, Apr 21 - 25 Apr, 2025  

2025-04-21 12:04:00
Lagos State, Nigeria

Capacity for Africa

Today, more than ever, hotel and hospitality customers in general demand higher and higher levels of service. This tailor-made training course aims to help your team learn best practice techniques to ...

Service Recovery and Service Management Service Recovery and Service Management

2 day, Apr 24 - 25 Apr, 2025  

2025-04-24 12:04:00
Lagos State, Nigeria

LCL Coaches Consultants

For any business, from time to time, failures in customer service are unavoidable. If handled appropriately, they can provide a business with excellent opportunities to learn, grow and establish ...

Customer Care and Conflict Resolution Training Customer Care and Conflict Resolution Training

5 days, Apr 28 - 02 May, 2025  

2025-04-28 12:04:00
Lagos State, Nigeria

Capacity for Africa

Customer service/care is the backbone of all thriving businesses. Besides helping your customers feel better about your product and organization which will keep them coming back with their friends, ...

Achieving Customer Service Excellence Workshop Achieving Customer Service Excellence Workshop

5 days, May 05 - 09 May, 2025  

2025-05-05 12:05:00
State, Nigeria

Francis Consulting

Customer service is one thing that the absolute best organisations continually strive to do better. Superb service is delivered by people to people – even in this age of high technology. ...

Beyond Customer Service Excellence Training Beyond Customer Service Excellence Training

5 days, May 05 - 09 May, 2025  

2025-05-05 12:05:00
Lagos State, Nigeria

GoldStead Resources Company Limited

The game has changed; giving good, even excellent Customer service is no longer anywhere near good enough. The new game is beyond service, it requires relationships, engagement, dialogues, and ...

Top- Notch Customer Service Training Top- Notch Customer Service Training

5 days, May 05 - 09 May, 2025  

2025-05-05 12:05:00
Lagos State, Nigeria

Timeline Global Link Consulting

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This Five-day course is designed around six critical elements of customer service ...

Training on Hospitality Etiquette and Customer Service Excellence Training on Hospitality Etiquette and Customer Service Excellence

5 days, May 05 - 09 May, 2025  

2025-05-05 12:05:00
Lagos State, Nigeria

GoldStead Resources Company Limited

Success in any industry relies on relationships: with co-workers, clients, suppliers or investors.When you are polite and considerate in dealing with others, you’re more likely to create ...

Training on Service Quality and Customer Satisfaction: Tools and Techniques Training on Service Quality and Customer Satisfaction: Tools and Techniques

5 days, May 05 - 09 May, 2025  

2025-05-05 12:05:00
Lagos State, Nigeria

GoldStead Resources Company Limited

At the end of this training, Service Quality and Customer Satisfaction: Tools and Techniques participants will learn to: Establish the importance of setting and reviewing customer service standards ...

Training on Exceeding Customer Service Excellence Training on Exceeding Customer Service Excellence

5 days, May 05 - 09 May, 2025  

2025-05-05 12:05:00
Lagos State, Nigeria

GoldStead Resources Company Limited

 “Providing Excellent Customer Service”. . . everyone knows what that is supposed to mean. . . in fact much of what is required is simply common sense (it just isn’t always ...

Basic Front Desk and Customer Service Skills Training Basic Front Desk and Customer Service Skills Training

5 days, May 05 - 09 May, 2025  

2025-05-05 12:05:00
Lagos State, Nigeria

GoldStead Resources Company Limited

As a front desk/customer service officer in an organization, how do you handle several people and requests simultaneously with professionalism and poise? Providing excellent customer service is the ...

Interpersonal Communication and Service Management Training Interpersonal Communication and Service Management Training

5 days, May 05 - 09 May, 2025  

2025-05-05 12:05:00
Lagos State, Nigeria

GoldStead Resources Company Limited

Communication skills are built on a foundation of confidence, self-awareness and positive relationships.  It plays an essential role in all aspects of our professional and private lives. Most ...

Workshop on Improving Public Service Delivery Workshop on Improving Public Service Delivery

5 days, May 05 - 09 May, 2025  

2025-05-05 12:05:00
Lagos State, Nigeria

Human Capital Associates Global Consult Ltd

Improving public services means changing the ways that public services deliver services to citizens. This means first defining the responsibilities of government ministries, departments or agencies, ...

Event Planning and Catering Services Event Planning and Catering Services

5 days, May 05 - 09 May, 2025  

2025-05-05 12:05:00
State, Nigeria

Mithrive Global

Create Memorable Events with Seamless Planning & Exquisite Catering! Whether you're organizing corporate gatherings, weddings, or private parties, this course equips you with the skills to ...

Front Office and Housekeeping Management Front Office and Housekeeping Management

5 days, May 05 - 09 May, 2025  

2025-05-05 12:05:00
State, Nigeria

Mithrive Global

Deliver Unmatched Hospitality with Seamless Front Office & Housekeeping Operations! In the hospitality industry, first impressions and cleanliness define success. This course equips you with ...

Luxury Hospitality and Customer Experience Luxury Hospitality and Customer Experience

5 days, May 05 - 09 May, 2025  

2025-05-05 12:05:00
State, Nigeria

Mithrive Global

Craft unforgettable luxury experiences! The world of high-end hospitality thrives on exclusivity, personalization, and impeccable service. This course delves into the art of creating exceptional ...

Customer Care Service and Front Office Administration Customer Care Service and Front Office Administration

3 days, May 05 - 07 May, 2025  

2025-05-05 12:05:00
Lagos State, Nigeria

Symantic Consulting

Several phone lines are ringing, lights on the phone are blinking, coworkers are asking questions, and here comes a customer or client. How does the person manning the front desk of an office or ...

Mastering Customer Connections: Effective Communication Skills for Customer Service Mastering Customer Connections: Effective Communication Skills for Customer Service

3 days, May 06 - 08 May, 2025  

2025-05-06 12:05:00
Lagos State, Nigeria

Newways Consulting

This workshop covers the principles of effective communication skills for customer service, including how to communicate effectively with customers, handle difficult customers, and use non-verbal ...

Customer Service Excellence in the Hospitality Industry Customer Service Excellence in the Hospitality Industry

3 days, May 06 - 08 May, 2025  

2025-05-06 12:05:00
Lagos State, Nigeria

Centre for Public Service Productivity and Development

This course aims to equip participants with the essential skills and knowledge needed to deliver outstanding customer service in the hospitality industry. By the end of the course, participants will ...

Front Desk Professionals Training Front Desk Professionals Training

3 days, May 06 - 08 May, 2025  

2025-05-06 12:05:00
Lagos State, Nigeria

Newways Consulting

Several phone lines are ringing, lights on the phone are blinking, co-workers are asking questions, and here comes a customer or client. How does the person manning the front desk of an office or ...

ITIL Service Design SD Course ITIL Service Design SD Course

3 days, May 08 - 10 May, 2025  

2025-05-08 12:05:00
Lagos State, Nigeria

McTimothy Associates Consulting LLC

ITIL in relation to other publications in the Best Management Practice Portfolio Why is ITIL so successful? Service management as a practice Services and service management Basic concepts ...

Crafting Memorable Experiences: Customer Experience Management Essentials Crafting Memorable Experiences: Customer Experience Management Essentials

3 days, May 13 - 15 May, 2025  

2025-05-13 12:05:00
Lagos State, Nigeria

Newways Consulting

This workshop covers the essentials of customer experience management, including how to design and deliver a positive customer experience, measure and improve customer satisfaction, and use customer ...

Training on Front Desk and Cubicle Management Techniques Training on Front Desk and Cubicle Management Techniques

5 days, May 19 - 23 May, 2025  

2025-05-19 12:05:00
Lagos State, Nigeria

Learnway Africa

This course is designed for professionals who work in an office environment and want to learn effective techniques for managing front desk and cubicle spaces. Throughout the course, you will learn ...

ISO 20000 Information Technology Service Management (Foundation) Ms Course ISO 20000 Information Technology Service Management (Foundation) Ms Course

3 days, May 19 - 21 May, 2025  

2025-05-19 12:05:00
Lagos State, Nigeria

JK Michaels Consulting

This ISO 20000 Information Technology Service Management (Foundation) Ms Course covers the essential knowledge and ideas for IT service management as well as how they relate to other ...

Customer Service, Hygiene and Safety for Office Cleaning Employees Customer Service, Hygiene and Safety for Office Cleaning Employees

5 days, May 19 - 23 May, 2025  

2025-05-19 12:05:00
Lagos State, Nigeria

GoldStead Resources Company Limited

When it comes to the workplace, cleanliness and personal hygiene are of utmost importance. Employees are not the only ones that roam around the office, customers and other stake holders are entitled ...

Building Service Excellence Culture Training Course Building Service Excellence Culture Training Course

2 day, May 20 - 21 May, 2025  

2025-05-20 12:05:00
Lagos State, Nigeria

LCL Coaches Consultants

Achieving Excellence in Customer Service training course is designed to give participants the communication skills, negotiation strategies, and customer service best practices they require to take ...

Certified Customer Service Professional Training Certified Customer Service Professional Training

5 days, May 26 - 30 May, 2025  

2025-05-26 12:05:00
Ghana

Fontini Consulting Ltd

Every front-line employee needs a solid grounding in ‘customer service’ skills. As can be expected in this five-day course, the subjects covered tackle most of what is needed by anyone ...

Dealing with Conflicts and Complaints Course Dealing with Conflicts and Complaints Course

3 days, May 28 - 30 May, 2025  

2025-05-28 12:05:00
Lagos State, Nigeria

TSI Limited

The customer is always right - right?  Sometimes there are occasions when the customer is not entirely right, or when their behavior in making a complaint is such that they need to be ...

ITIL Service Strategy Course ITIL Service Strategy Course

3 days, May 29 - 31 May, 2025  

2025-05-29 12:05:00
Lagos State, Nigeria

McTimothy Associates Consulting LLC

ITIL in relation to other publications in the Best Management Practice portfolio Why is ITIL so successful? Service management as a practice Services and service management Basic concepts Governance ...

Developing Strategies for Marketing Services : Current Issues and Options Course Developing Strategies for Marketing Services : Current Issues and Options Course

3 days, Jun 03 - 05 Jun, 2025  

2025-06-03 12:06:00
Lagos State, Nigeria

Newways Consulting

Service Sector dominate most advanced economies and a growing number of service organisations compete in the global market. Managers working in the service industry – for example, those working ...

Effective Customer Service and Employee Effectiveness Course Effective Customer Service and Employee Effectiveness Course

3 days, Jun 03 - 05 Jun, 2025  

2025-06-03 12:06:00
Lagos State, Nigeria

Newways Consulting

Effective customer service training is critical to your organization’s success. Without your customers, you wouldn’t be in business. In this course we cover all the most important ...

The Customer Complaint System: A Tool for Customer Service Improvement The Customer Complaint System: A Tool for Customer Service Improvement

4 days, Jun 04 - 07 Jun, 2025  

2025-06-04 12:06:00
Lagos State, Nigeria

McTimothy Associates Consulting LLC

This specialized course tackles the issue of customer complaints by focusing on its two components: the behavioural aspect related to the individual employee who deals face to face with the ...

Effective Service Leadership for Senior-Level Managers Effective Service Leadership for Senior-Level Managers

2 day, Jun 05 - 06 Jun, 2025  

2025-06-05 12:06:00
Lagos State, Nigeria

LCL Coaches Consultants

This course is designed to equip senior-level managers with advanced leadership strategies rooted in principles of service, collaboration, and impact. Participants will gain actionable insights to ...

Workshop on Resilience and Emotional Intelligence: Combating Stress in Healthcare Services Delivery Workshop on Resilience and Emotional Intelligence: Combating Stress in Healthcare Services Delivery

5 days, Jun 09 - 13 Jun, 2025  

2025-06-09 12:06:00
Lagos State, Nigeria

Human Capital Associates Global Consult Ltd

In the dynamic and demanding field of healthcare, professionals face significant stressors that can impact both personal well-being and professional performance. This course on resilience and ...

Contact Centre Skills- Mastering Customer Conversations Contact Centre Skills- Mastering Customer Conversations

2 day, Jun 11 - 12 Jun, 2025  

2025-06-11 12:06:00
Lagos State, Nigeria

Precepts and Mentors

In today’s fast-paced world, customer service can make or break a business. Whether you’re new to a contact center role or looking to sharpen your skills, this course will equip you with ...

Service-Based Selling and After-Sales Support Service-Based Selling and After-Sales Support

5 days, Jun 16 - 20 Jun, 2025  

2025-06-16 12:06:00
State, Nigeria

Mithrive Global

In today’s competitive market, businesses that prioritize customer experience and long-term relationships outperform those that focus solely on transactions. This course equips professionals ...

Advanced Performance Management and Service Delivery in Government Advanced Performance Management and Service Delivery in Government

5 days, Jun 23 - 27 Jun, 2025  

2025-06-23 12:06:00
State, Nigeria

Mithrive Global

Effective governance hinges on the ability of public institutions to optimize performance and deliver high-quality services to citizens. This course is designed to equip government officials and ...

Techniques and Functional Career Services In Universities, Polytechnics and Coe Seminar Techniques and Functional Career Services In Universities, Polytechnics and Coe Seminar

4 days, Jun 23 - 26 Jun, 2025  

2025-06-23 12:06:00
Abuja FCT, Nigeria

Fontini Consulting Ltd

This training plan aims to empower staff and students with the necessary knowledge and skills to navigate the complexities of career development in universities. By focusing on practical techniques ...

Optimizing Performance Budgeting and Outcome-Based Budgeting in the Public Service Workshop Optimizing Performance Budgeting and Outcome-Based Budgeting in the Public Service Workshop

4 days, Jun 24 - 27 Jun, 2025  

2025-06-24 12:06:00
Lagos State, Nigeria

LCL Coaches Consultants

This optimizing performance budgeting and outcome-based budgeting in the public service workshop is a 2 to 5 Days duration training course, depending on current skill levels and preferences ...

Leading With Values: Developing Trust in Political and Administrative Systems in Public Service Leading With Values: Developing Trust in Political and Administrative Systems in Public Service

4 days, Jun 24 - 27 Jun, 2025  

2025-06-24 12:06:00
Lagos State, Nigeria

LCL Coaches Consultants

This course explores the critical role of values in leadership within political and administrative contexts in public service. Participants will delve into the dynamics of trust-building and ethical ...

Strengthening Strategic Planning and Performance Monitoring in the Public Service Strengthening Strategic Planning and Performance Monitoring in the Public Service

4 days, Jun 24 - 27 Jun, 2025  

2025-06-24 12:06:00
Lagos State, Nigeria

LCL Coaches Consultants

This course is designed to equip Public service professionals with the skills and knowledge necessary to enhance strategic planning and improve performance monitoring and management within government ...



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