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Conferences, training, seminars about / in Service

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Achieving Customer Service Excellence Workshop Achieving Customer Service Excellence Workshop

4 days, Nov 25 - 28 Nov, 2024  

2024-11-25 12:11:00
State, Nigeria

Francis Consulting

Customer service is one thing that the absolute best organisations continually strive to do better. Superb service is delivered by people to people – even in this age of high technology. ...

Excellent Front Desk and Office Management Skills Excellent Front Desk and Office Management Skills

5 days, Nov 25 - 29 Nov, 2024  

2024-11-25 12:11:00
Lagos State, Nigeria

Learnway Africa

The Excellent Front Desk and Office Management Skills course is designed to provide individuals with the knowledge and skills necessary to perform effectively as a front desk receptionist or customer ...

Workplace Ethics, Protocol Management and Service Delivery Excellence Workplace Ethics, Protocol Management and Service Delivery Excellence

5 days, Nov 25 - 29 Nov, 2024  

2024-11-25 12:11:00
Lagos State, Nigeria

Learnway Africa

In today's competitive and diverse business environment, workplace ethics, professional protocol, and exceptional service delivery are critical for personal and organizational success. This ...

Hospitality and Customer Service Excellence Training Hospitality and Customer Service Excellence Training

5 days, Nov 25 - 29 Nov, 2024  

2024-11-25 12:11:00
Lagos State, Nigeria

Learnway Africa

This course is designed for individuals working in the hospitality industry who want to provide exceptional customer service and create a memorable experience for their guests. Throughout the course, ...

Building Service Excellence Culture Training Course Building Service Excellence Culture Training Course

2 day, Nov 25 - 26 Nov, 2024  

2024-11-25 12:11:00
Lagos State, Nigeria

LCL Coaches Consultants

A 2 to 5 Days duration training course, depending on current skill levels and preferences of participants. Achieving Excellence in Customer Service training course is designed to give ...

Interpersonal Communication and Service Management Course Interpersonal Communication and Service Management Course

5 days, Nov 25 - 29 Nov, 2024  

2024-11-25 12:11:00
Lagos State, Nigeria

Learnway Africa

Communication skills are built on a foundation of confidence, self-awareness and positive relationships.  It plays an essential role in all aspects of our professional and private lives. Most ...

ISO 20000 Information Technology Service Management (Foundation) Ms Course ISO 20000 Information Technology Service Management (Foundation) Ms Course

3 days, Nov 25 - 27 Nov, 2024  

2024-11-25 12:11:00
Lagos State, Nigeria

JK Michaels Consulting

This ISO 20000 Information Technology Service Management (Foundation) Ms Course covers the essential knowledge and ideas for IT service management as well as how they relate to other ...

Customer - Focused Selling Strategies Customer - Focused Selling Strategies

5 days, Nov 25 - 29 Nov, 2024  

2024-11-25 12:11:00
Ghana

Alpha Partners

By the end of this seminar, participants will be able to: Create an action plan and prioritize to maximize selling effectiveness. Use a customer-focused selling approach to close more sales in less ...

Leading Project Managers (Leading and Managing Project Managers) Leading Project Managers (Leading and Managing Project Managers)

2 day, Nov 28 - 29 Nov, 2024  

2024-11-28 12:11:00
Lagos State, Nigeria

Rekrut Consulting Limited

The "Leading Project Managers" course is designed to empower leaders with the skills and knowledge necessary to effectively lead and manage project managers. With an increasing emphasis on ...

Beyond Customer Service Excellence Training Beyond Customer Service Excellence Training

5 days, Dec 02 - 06 Dec, 2024  

2024-12-02 12:12:00
Lagos State, Nigeria

GoldStead Resources Company Limited

The game has changed; giving good, even excellent Customer service is no longer anywhere near good enough. The new game is beyond service, it requires relationships, engagement, dialogues, and ...

Front Desk and Cubicle Management Techniques Front Desk and Cubicle Management Techniques

5 days, Dec 02 - 06 Dec, 2024  

2024-12-02 12:12:00
Lagos State, Nigeria

Learnway Africa

This course is designed for professionals who work in an office environment and want to learn effective techniques for managing front desk and cubicle spaces. Throughout the course, you will learn ...

Customer Relationship Management that Works Customer Relationship Management that Works

5 days, Dec 02 - 06 Dec, 2024  

2024-12-02 12:12:00
Lagos State, Nigeria

GoldStead Resources Company Limited

To create the framework for best practices in customer-centric organizations toward meeting and even exceeding customer expectations. Covers Customer Relationship Skills, CRM Technology, Data Mining, ...

Hospitality Etiquette and Customer Service Excellence Training Hospitality Etiquette and Customer Service Excellence Training

5 days, Dec 02 - 06 Dec, 2024  

2024-12-02 12:12:00
Lagos State, Nigeria

GoldStead Resources Company Limited

Success in any industry relies on relationships: with co-workers, clients, suppliers or investors.When you are polite and considerate in dealing with others, you’re more likely to create ...

Service Quality and Customer Satisfaction: Tools and Techniques Course Service Quality and Customer Satisfaction: Tools and Techniques Course

5 days, Dec 02 - 06 Dec, 2024  

2024-12-02 12:12:00
Lagos State, Nigeria

GoldStead Resources Company Limited

At the end of this training, Service Quality and Customer Satisfaction: Tools and Techniques participants will learn to: Establish the importance of setting and reviewing customer service standards ...

Exceeding Customer Service Excellence Course Exceeding Customer Service Excellence Course

5 days, Dec 02 - 06 Dec, 2024  

2024-12-02 12:12:00
Lagos State, Nigeria

GoldStead Resources Company Limited

 “Providing Excellent Customer Service”. . . everyone knows what that is supposed to mean. . . in fact much of what is required is simply common sense (it just isn’t always ...

Basic Front Desk and Customer Service Skills Training Basic Front Desk and Customer Service Skills Training

5 days, Dec 02 - 06 Dec, 2024  

2024-12-02 12:12:00
Lagos State, Nigeria

GoldStead Resources Company Limited

As a front desk/customer service officer in an organization, how do you handle several people and requests simultaneously with professionalism and poise? Providing excellent customer service is the ...

Interpersonal Communication and Service Management Training Interpersonal Communication and Service Management Training

5 days, Dec 02 - 06 Dec, 2024  

2024-12-02 12:12:00
Lagos State, Nigeria

GoldStead Resources Company Limited

Communication skills are built on a foundation of confidence, self-awareness and positive relationships.  It plays an essential role in all aspects of our professional and private lives. Most ...

Building a Customer-Centric Service Culture Building a Customer-Centric Service Culture

5 days, Dec 02 - 06 Dec, 2024  

2024-12-02 12:12:00
Netherlands

EuroMaTech Training and Management Consultancy

Satisfying our customers is essential, whether they are internal or external customers. To do this we must focus all our activities on delighting our customers; that is becoming Customer-Centric. ...

Client Feedback Studies Course Client Feedback Studies Course

3 days, Dec 03 - 05 Dec, 2024  

2024-12-03 12:12:00
Lagos State, Nigeria

Centre for Public Service Productivity and Development

Without satisfied clients a business will risk failure or slow decline. Companies should treat most feedback from clients with the utmost gravity and if necessary integrate ...

Techniques And Functional Career Services In Universities, Polytechnics and Coe Seminar Techniques And Functional Career Services In Universities, Polytechnics and Coe Seminar

4 days, Dec 03 - 06 Dec, 2024  

2024-12-03 12:12:00
Abuja FCT, Nigeria

Fontini Consulting Ltd

This training plan aims to empower staff and students with the necessary knowledge and skills to navigate the complexities of career development in universities. By focusing on practical techniques ...

Customer Service: Increasing Loyal Customers and Sales Customer Service: Increasing Loyal Customers and Sales

2 day, Dec 05 - 06 Dec, 2024  

2024-12-05 12:12:00
Lagos State, Nigeria

Allied Educational Resources Ltd.

Customer service training is the training and teaching that employees undergo to improve customer support and satisfaction. It’s an iterative process that involves ...

Customer Service, Hygiene and Safety for Office Cleaning Employees Customer Service, Hygiene and Safety for Office Cleaning Employees

5 days, Dec 09 - 13 Dec, 2024  

2024-12-09 12:12:00
Lagos State, Nigeria

GoldStead Resources Company Limited

When it comes to the workplace, cleanliness and personal hygiene are of utmost importance. Employees are not the only ones that roam around the office, customers and other stake holders are entitled ...

Workshop on Improving Public Service Delivery Workshop on Improving Public Service Delivery

5 days, Dec 09 - 13 Dec, 2024  

2024-12-09 12:12:00
Gambia

Human Capital Associates Global Consult Ltd

Improving public services means changing the ways that public services deliver services to citizens. This means first defining responsibilities of government ministries, departments or agencies, then ...

Workshop on Managing Customer for Competitive Advantage Workshop on Managing Customer for Competitive Advantage

5 days, Dec 09 - 13 Dec, 2024  

2024-12-09 12:12:00
Kenya

Skills for Africa Training Institute

The ability to find, satisfy and retain customers is at the very core of business success. Many organizations are skilled at marketing to find and convert new prospects. Far fewer understand how to ...

Workshop on Customer Experience Perfection for Modern Managers Workshop on Customer Experience Perfection for Modern Managers

5 days, Dec 09 - 13 Dec, 2024  

2024-12-09 12:12:00
Kenya

Skills for Africa Training Institute

Customers are more informed, connected, and empowered than ever before. In a world where customers are in control, managers must understand the importance of focusing on the customer experience ...

Training on Digitalization for Oil and Gas Training on Digitalization for Oil and Gas

5 days, Dec 09 - 13 Dec, 2024  

2024-12-09 12:12:00
Kenya

Skills for Africa Training Institute

Digitalization, in its various forms, is slated to transform the landscape of oil and gas operations. This is achieved by adding new game-changing efficiencies and transcending barriers to boost ...

Training On Database Intergration Using Sql Server Integration Services (ssis) Training On Database Intergration Using Sql Server Integration Services (ssis)

12 days, Dec 09 - 20 Dec, 2024  

2024-12-09 12:12:00
Kenya

Macskills Training & Development Institute

The ability to seamlessly integrate, transform, and load data is paramount for organizations seeking meaningful insights to drive informed decision making. SQL Server Integration Services ...

Complaints Avoidance Course Complaints Avoidance Course

3 days, Dec 10 - 12 Dec, 2024  

2024-12-10 12:12:00
Lagos State, Nigeria

Newways Consulting

This is a practical course aimed at all those dealing with complaints. It looks at the causes of client complaints, why complaints arise, how client concerns or complaints are first ...

Mastering Customer Connections: Effective Communication Skills for Customer Service Mastering Customer Connections: Effective Communication Skills for Customer Service

3 days, Dec 10 - 12 Dec, 2024  

2024-12-10 12:12:00
Lagos State, Nigeria

Newways Consulting

This workshop covers the principles of effective communication skills for customer service, including how to communicate effectively with customers, handle difficult customers, and use non-verbal ...

ITIL Service Design SD Course ITIL Service Design SD Course

3 days, Dec 11 - 13 Dec, 2024  

2024-12-11 12:12:00
Lagos State, Nigeria

McTimothy Associates Consulting LLC

ITIL in relation to other publications in the Best Management Practice Portfolio Why is ITIL so successful? Service management as a practice Services and service management Basic concepts ...

Training on Advanced Service Etiquette and Safety Tips for Drivers Training on Advanced Service Etiquette and Safety Tips for Drivers

5 days, Dec 16 - 20 Dec, 2024  

2024-12-16 12:12:00
Lagos State, Nigeria

GoldStead Resources Company Limited

Good first impression is everyone’s business in any organization and drivers are not excluded. In most cases, drivers have the first contact and sometimes the final contact with customers. With ...

Production and Operations: Delivering Value through Service Production and Operations: Delivering Value through Service

5 days, Dec 16 - 20 Dec, 2024  

2024-12-16 12:12:00
Lagos State, Nigeria

Learnway Africa

Service is the only distinguishing factor between two competing organizations! The heart of any organization can be found beating inside the walls of its customer service department. The course ...

Training on Service Delivery and Safety Techniques for Dispatch and Delivery Riders Training on Service Delivery and Safety Techniques for Dispatch and Delivery Riders

5 days, Dec 16 - 20 Dec, 2024  

2024-12-16 12:12:00
Lagos State, Nigeria

GoldStead Resources Company Limited

Delivery and dispatch riders provide a valuable service in delivering information for the business community or home deliveries for the general public. Traffic congestion and parking restrictions ...

The Boss and the Driver: Relationship Management Training The Boss and the Driver: Relationship Management Training

5 days, Dec 16 - 20 Dec, 2024  

2024-12-16 12:12:00
Lagos State, Nigeria

GoldStead Resources Company Limited

In this training course, we shall be discussing the driver to boss relationship in transport services, hence, the concept of the passenger being the boss to the driver in this regard is drawn from ...

Handling a Difficult Customer Handling a Difficult Customer

2 day, Dec 16 - 17 Dec, 2024  

2024-12-16 12:12:00
Lagos State, Nigeria

Allied Educational Resources Ltd.

Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right ...

Training on Excellent Service Delivery and Safety Consciousness for Drivers and Dispatch Riders Training on Excellent Service Delivery and Safety Consciousness for Drivers and Dispatch Riders

5 days, Dec 16 - 20 Dec, 2024  

2024-12-16 12:12:00
Lagos State, Nigeria

GoldStead Resources Company Limited

Service is the only distinguishing factor between two competing organizations.  While drivers and dispatch riders intensify effort to be safety conscious at work, it is also worthy to note that ...

Trauma Support and Counselling Course Trauma Support and Counselling Course

5 days, Dec 16 - 20 Dec, 2024  

2024-12-16 12:12:00
Kenya

Foscore Development Center

The Community-Based Risk Reduction Course is a comprehensive 5-day program designed to equip participants with the knowledge and skills to effectively implement community-based strategies for risk ...

Front Office Management Training Course Front Office Management Training Course

5 days, Dec 16 - 20 Dec, 2024  

2024-12-16 12:12:00
Kenya

Soaring Skills Training Institute Ltd

A comprehensive program designed to equip participants with the skills and knowledge necessary to effectively manage front desk operations. The front office serves as the first point of contact for ...

Developing Strategies for Marketing Services : Current Issues and Options Course Developing Strategies for Marketing Services : Current Issues and Options Course

3 days, Dec 17 - 19 Dec, 2024  

2024-12-17 12:12:00
Lagos State, Nigeria

Newways Consulting

Service Sector dominate most advanced economies and a growing number of service organisations compete in the global market. Managers working in the service industry – for example, those working ...

The Art of Building a Customer Centric Organisation Course The Art of Building a Customer Centric Organisation Course

3 days, Dec 17 - 19 Dec, 2024  

2024-12-17 12:12:00
Lagos State, Nigeria

Centre for Public Service Productivity and Development

Amazing Tips, Tricks and Secrets That Will Make Sure Your organization. Don’t Just Survive But THRIVE During Economic Downturns! Good customer service can be considered as the big ...

Crafting Memorable Experiences: Customer Experience Management Essentials Crafting Memorable Experiences: Customer Experience Management Essentials

3 days, Dec 17 - 19 Dec, 2024  

2024-12-17 12:12:00
Lagos State, Nigeria

Newways Consulting

This workshop covers the essentials of customer experience management, including how to design and deliver a positive customer experience, measure and improve customer satisfaction, and use customer ...

Healthcare Customer Service Course Healthcare Customer Service Course

5 days, Jan 06 - 10 Jan, 2025  

2025-01-06 12:01:00
Lagos State, Nigeria

Capacity for Africa

This customer service course for hospitals, medical centers, clinics, maternity homes and health maintenance organizations (HMOs) focuses on the “people skills” those working in ...

Front Desk Management Training Front Desk Management Training

5 days, Jan 13 - 17 Jan, 2025  

2025-01-13 12:01:00
Lagos State, Nigeria

Capacity for Africa

How does the person manning the front desk of your office or business handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer ...

Elevating Customer Experience: Achieving Customer Service Excellence Elevating Customer Experience: Achieving Customer Service Excellence

3 days, Jan 14 - 16 Jan, 2025  

2025-01-14 12:01:00
Lagos State, Nigeria

Newways Consulting

This workshop covers the essentials of customer service excellence, including how to create a customer-focused culture, handle customer complaints and feedback, and provide exceptional customer ...

Hotel Customer Service Course Hotel Customer Service Course

5 days, Jan 20 - 24 Jan, 2025  

2025-01-20 12:01:00
Lagos State, Nigeria

Capacity for Africa

Today, more than ever, hotel and hospitality customers in general demand higher and higher levels of service. This tailor-made training course aims to help your team learn best practice techniques to ...

Customer Service Certification Training Customer Service Certification Training

3 days, Jan 21 - 23 Jan, 2025  

2025-01-21 12:01:00
Lagos State, Nigeria

Newways Consulting

Newways’s customer service skills training is specifically designed to develop the participants’ skills and behaviour to offer exceptional customer care. It also empowers participants to ...

Change Management and Service Leadership Workshop Change Management and Service Leadership Workshop

4 days, Jan 21 - 24 Jan, 2025  

2025-01-21 12:01:00
Lagos State, Nigeria

Centre for Public Service Productivity and Development

Leading change is an essential management skill every manager and supervisor need to develop. Resistance to change can challenge trust, erode loyalty, limit productivity, and stall the change ...

ITIL Service Strategy Course ITIL Service Strategy Course

3 days, Jan 23 - 25 Jan, 2025  

2025-01-23 12:01:00
Lagos State, Nigeria

McTimothy Associates Consulting LLC

ITIL in relation to other publications in the Best Management Practice portfolio Why is ITIL so successful? Service management as a practice Services and service management Basic concepts Governance ...

Customer Care and Conflict Resolution Training Customer Care and Conflict Resolution Training

5 days, Jan 27 - 31 Jan, 2025  

2025-01-27 12:01:00
Lagos State, Nigeria

Capacity for Africa

Customer service/care is the backbone of all thriving businesses. Besides helping your customers feel better about your product and organization which will keep them coming back with their friends, ...

Customer Service Excellence in the Hospitality Industry Customer Service Excellence in the Hospitality Industry

3 days, Feb 11 - 13 Feb, 2025  

2025-02-11 12:02:00
Lagos State, Nigeria

Centre for Public Service Productivity and Development

This course aims to equip participants with the essential skills and knowledge needed to deliver outstanding customer service in the hospitality industry. By the end of the course, participants will ...

Front Desk Professionals Training Front Desk Professionals Training

3 days, Feb 11 - 13 Feb, 2025  

2025-02-11 12:02:00
Lagos State, Nigeria

Newways Consulting

Several phone lines are ringing, lights on the phone are blinking, co-workers are asking questions, and here comes a customer or client. How does the person manning the front desk of an office or ...

Effective Customer Service and Employee Effectiveness Course Effective Customer Service and Employee Effectiveness Course

3 days, Mar 11 - 13 Mar, 2025  

2025-03-11 12:03:00
Lagos State, Nigeria

Newways Consulting

Effective customer service training is critical to your organization’s success. Without your customers, you wouldn’t be in business. In this course we cover all the most important ...

ITIL® Intermediate Continual Service Improvement Course ITIL® Intermediate Continual Service Improvement Course

3 days, Mar 13 - 15 Mar, 2025  

2025-03-13 12:03:00
Lagos State, Nigeria

McTimothy Associates Consulting LLC

ITIL in relation to other publications in the Best Management Practice Portfolio Why is ITIL so successful? Chapter summary Service management as a practice Services and service management Basic ...

The Customer Complaint System: A Tool for Customer Service Improvement The Customer Complaint System: A Tool for Customer Service Improvement

4 days, Mar 26 - 29 Mar, 2025  

2025-03-26 12:03:00
Lagos State, Nigeria

McTimothy Associates Consulting LLC

This specialized course tackles the issue of customer complaints by focusing on its two components: the behavioural aspect related to the individual employee who deals face to face with the ...

Effective Front Desk Management and Customer Service Training Effective Front Desk Management and Customer Service Training

12 days, Apr 14 - 25 Apr, 2025  

2025-04-14 12:04:00
Lagos State, Nigeria

Capacity for Africa

How does the person manning the front desk of your office or business handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer ...



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