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Conferences, training, seminars about / in Customer Service

All Conferences, training, seminars about / in Customer Service
 
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Beyond Customer Service Excellence Training Beyond Customer Service Excellence Training

5 days, Apr 07 - 11 Apr, 2025  

2025-04-07 12:04:00
Lagos State, Nigeria

GoldStead Resources Company Limited

The game has changed; giving good, even excellent Customer service is no longer anywhere near good enough. The new game is beyond service, it requires relationships, engagement, dialogues, and ...

Training on Front Desk and Cubicle Management Techniques Training on Front Desk and Cubicle Management Techniques

5 days, Apr 07 - 11 Apr, 2025  

2025-04-07 12:04:00
Lagos State, Nigeria

Learnway Africa

This course is designed for professionals who work in an office environment and want to learn effective techniques for managing front desk and cubicle spaces. Throughout the course, you will learn ...

Top- Notch Customer Service Training Top- Notch Customer Service Training

5 days, Apr 07 - 11 Apr, 2025  

2025-04-07 12:04:00
Lagos State, Nigeria

Timeline Global Link Consulting

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This Five-day course is designed around six critical elements of customer service ...

Healthcare Customer Service Course Healthcare Customer Service Course

5 days, Apr 07 - 11 Apr, 2025  

2025-04-07 12:04:00
Lagos State, Nigeria

Capacity for Africa

This customer service course for hospitals, medical centers, clinics, maternity homes and health maintenance organizations (HMOs) focuses on the “people skills” those working in ...

Training on Hospitality Etiquette and Customer Service Excellence Training on Hospitality Etiquette and Customer Service Excellence

5 days, Apr 07 - 11 Apr, 2025  

2025-04-07 12:04:00
Lagos State, Nigeria

GoldStead Resources Company Limited

Success in any industry relies on relationships: with co-workers, clients, suppliers or investors.When you are polite and considerate in dealing with others, you’re more likely to create ...

Training on Exceeding Customer Service Excellence Training on Exceeding Customer Service Excellence

5 days, Apr 07 - 11 Apr, 2025  

2025-04-07 12:04:00
Lagos State, Nigeria

GoldStead Resources Company Limited

 “Providing Excellent Customer Service”. . . everyone knows what that is supposed to mean. . . in fact much of what is required is simply common sense (it just isn’t always ...

Customer Service, Hygiene and Safety for Office Cleaning Employees Customer Service, Hygiene and Safety for Office Cleaning Employees

5 days, Apr 07 - 11 Apr, 2025  

2025-04-07 12:04:00
Lagos State, Nigeria

GoldStead Resources Company Limited

When it comes to the workplace, cleanliness and personal hygiene are of utmost importance. Employees are not the only ones that roam around the office, customers and other stake holders are entitled ...

Basic Front Desk and Customer Service Skills Training Basic Front Desk and Customer Service Skills Training

5 days, Apr 07 - 11 Apr, 2025  

2025-04-07 12:04:00
Lagos State, Nigeria

GoldStead Resources Company Limited

As a front desk/customer service officer in an organization, how do you handle several people and requests simultaneously with professionalism and poise? Providing excellent customer service is the ...

Front Office and Housekeeping Management Front Office and Housekeeping Management

5 days, Apr 07 - 11 Apr, 2025  

2025-04-07 12:04:00
State, Nigeria

Mithrive Global

Deliver Unmatched Hospitality with Seamless Front Office & Housekeeping Operations! In the hospitality industry, first impressions and cleanliness define success. This course equips you with ...

Customer Service Certification Training Customer Service Certification Training

3 days, Apr 08 - 10 Apr, 2025  

2025-04-08 12:04:00
Lagos State, Nigeria

Newways Consulting

Newways’s customer service skills training is specifically designed to develop the participants’ skills and behaviour to offer exceptional customer care. It also empowers participants to ...

The Art of Building a Customer Centric Organisation Course The Art of Building a Customer Centric Organisation Course

3 days, Apr 08 - 10 Apr, 2025  

2025-04-08 12:04:00
Lagos State, Nigeria

Centre for Public Service Productivity and Development

Amazing Tips, Tricks and Secrets That Will Make Sure Your organization. Don’t Just Survive But THRIVE During Economic Downturns! Good customer service can be considered as the big ...

Training on Hospitality and Customer Service Excellence Training on Hospitality and Customer Service Excellence

5 days, Apr 14 - 18 Apr, 2025  

2025-04-14 12:04:00
Lagos State, Nigeria

Learnway Africa

This course is designed for individuals working in the hospitality industry who want to provide exceptional customer service and create a memorable experience for their guests. Throughout the course, ...

Front Desk Management Training Front Desk Management Training

5 days, Apr 14 - 18 Apr, 2025  

2025-04-14 12:04:00
Lagos State, Nigeria

Capacity for Africa

How does the person manning the front desk of your office or business handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer ...

Excellence in Customer Service Excellence in Customer Service

5 days, Apr 14 - 18 Apr, 2025  

2025-04-14 12:04:00
State, Nigeria

Ciel Consulting

In this course we cover all the most important elements of service any person involved in direct interactions with customers should know and apply. From the necessary behavioral and communication ...

Workshop on Reception and Front Desk Management Workshop on Reception and Front Desk Management

5 days, Apr 14 - 18 Apr, 2025  

2025-04-14 12:04:00
Abuja FCT, Nigeria

Human Capital Associates Global Consult Ltd

This course is designed to provide participants with the essential skills and knowledge required for effective reception and front desk management. Whether you are new to the role or seeking to ...

Complaints Avoidance Course Complaints Avoidance Course

3 days, Apr 15 - 17 Apr, 2025  

2025-04-15 12:04:00
Lagos State, Nigeria

Newways Consulting

This is a practical course aimed at all those dealing with complaints. It looks at the causes of client complaints, why complaints arise, how client concerns or complaints are first ...

Essentials of Customer Service Excellence for Business Growth Essentials of Customer Service Excellence for Business Growth

2 day, Apr 15 - 16 Apr, 2025  

2025-04-15 12:04:00
Lagos State, Nigeria

Rekrut Consulting Limited

The "Essentials of Customer Service Excellence for Business Growth" course is designed for professionals aiming to elevate their customer service skills to drive business growth. This ...

Customer Touchpoint Value Creation Customer Touchpoint Value Creation

2 day, Apr 15 - 16 Apr, 2025  

2025-04-15 12:04:00
Lagos State, Nigeria

LCL Coaches Consultants

By the end of this customer touchpoint value creation course, participants will: Understand the importance of customer touchpoints in shaping customer experiences. Learn how to map, analyze, and ...

Achieving Excellent Customers Service Achieving Excellent Customers Service

4 days, Apr 21 - 24 Apr, 2025  

2025-04-21 12:04:00
Abuja FCT, Nigeria

Fontini Consulting Ltd

In this course we focus extensively on the behavioral, social, and interactive aspects of customer service. The course starts with definitions and discussions about the importance of good service, ...

Training on Excellent Front Desk and Office Management Skills Training on Excellent Front Desk and Office Management Skills

5 days, Apr 21 - 25 Apr, 2025  

2025-04-21 12:04:00
Lagos State, Nigeria

Learnway Africa

The Excellent Front Desk and Office Management Skills course is designed to provide individuals with the knowledge and skills necessary to perform effectively as a front desk receptionist or customer ...

Training on Customer Relationship Management that Works Training on Customer Relationship Management that Works

5 days, Apr 21 - 25 Apr, 2025  

2025-04-21 12:04:00
Lagos State, Nigeria

GoldStead Resources Company Limited

To create the framework for best practices in customer-centric organizations toward meeting and even exceeding customer expectations. Covers Customer Relationship Skills, CRM Technology, Data Mining, ...

Training on Production and Operations: Delivering Value through Service Training on Production and Operations: Delivering Value through Service

5 days, Apr 21 - 25 Apr, 2025  

2025-04-21 12:04:00
Lagos State, Nigeria

Learnway Africa

Service is the only distinguishing factor between two competing organizations! The heart of any organization can be found beating inside the walls of its customer service department. The course ...

Hotel Customer Service Course Hotel Customer Service Course

5 days, Apr 21 - 25 Apr, 2025  

2025-04-21 12:04:00
Lagos State, Nigeria

Capacity for Africa

Today, more than ever, hotel and hospitality customers in general demand higher and higher levels of service. This tailor-made training course aims to help your team learn best practice techniques to ...

Service Recovery and Service Management Service Recovery and Service Management

2 day, Apr 24 - 25 Apr, 2025  

2025-04-24 12:04:00
Lagos State, Nigeria

LCL Coaches Consultants

For any business, from time to time, failures in customer service are unavoidable. If handled appropriately, they can provide a business with excellent opportunities to learn, grow and establish ...

Customer Care and Conflict Resolution Training Customer Care and Conflict Resolution Training

5 days, Apr 28 - 02 May, 2025  

2025-04-28 12:04:00
Lagos State, Nigeria

Capacity for Africa

Customer service/care is the backbone of all thriving businesses. Besides helping your customers feel better about your product and organization which will keep them coming back with their friends, ...

Achieving Customer Service Excellence Workshop Achieving Customer Service Excellence Workshop

5 days, May 05 - 09 May, 2025  

2025-05-05 12:05:00
State, Nigeria

Francis Consulting

Customer service is one thing that the absolute best organisations continually strive to do better. Superb service is delivered by people to people – even in this age of high technology. ...

Mastering Customer Connections: Effective Communication Skills for Customer Service Mastering Customer Connections: Effective Communication Skills for Customer Service

3 days, May 06 - 08 May, 2025  

2025-05-06 12:05:00
Lagos State, Nigeria

Newways Consulting

This workshop covers the principles of effective communication skills for customer service, including how to communicate effectively with customers, handle difficult customers, and use non-verbal ...

Customer Service Excellence in the Hospitality Industry Customer Service Excellence in the Hospitality Industry

3 days, May 06 - 08 May, 2025  

2025-05-06 12:05:00
Lagos State, Nigeria

Centre for Public Service Productivity and Development

This course aims to equip participants with the essential skills and knowledge needed to deliver outstanding customer service in the hospitality industry. By the end of the course, participants will ...

Front Desk Professionals Training Front Desk Professionals Training

3 days, May 06 - 08 May, 2025  

2025-05-06 12:05:00
Lagos State, Nigeria

Newways Consulting

Several phone lines are ringing, lights on the phone are blinking, co-workers are asking questions, and here comes a customer or client. How does the person manning the front desk of an office or ...

Crafting Memorable Experiences: Customer Experience Management Essentials Crafting Memorable Experiences: Customer Experience Management Essentials

3 days, May 13 - 15 May, 2025  

2025-05-13 12:05:00
Lagos State, Nigeria

Newways Consulting

This workshop covers the essentials of customer experience management, including how to design and deliver a positive customer experience, measure and improve customer satisfaction, and use customer ...

Building Service Excellence Culture Training Course Building Service Excellence Culture Training Course

2 day, May 20 - 21 May, 2025  

2025-05-20 12:05:00
Lagos State, Nigeria

LCL Coaches Consultants

Achieving Excellence in Customer Service training course is designed to give participants the communication skills, negotiation strategies, and customer service best practices they require to take ...

Certified Customer Service Professional Training Certified Customer Service Professional Training

5 days, May 26 - 30 May, 2025  

2025-05-26 12:05:00
Ghana

Fontini Consulting Ltd

Every front-line employee needs a solid grounding in ‘customer service’ skills. As can be expected in this five-day course, the subjects covered tackle most of what is needed by anyone ...

Dealing with Conflicts and Complaints Course Dealing with Conflicts and Complaints Course

3 days, May 28 - 30 May, 2025  

2025-05-28 12:05:00
Lagos State, Nigeria

TSI Limited

The customer is always right - right?  Sometimes there are occasions when the customer is not entirely right, or when their behavior in making a complaint is such that they need to be ...

Effective Customer Service and Employee Effectiveness Course Effective Customer Service and Employee Effectiveness Course

3 days, Jun 03 - 05 Jun, 2025  

2025-06-03 12:06:00
Lagos State, Nigeria

Newways Consulting

Effective customer service training is critical to your organization’s success. Without your customers, you wouldn’t be in business. In this course we cover all the most important ...

The Customer Complaint System: A Tool for Customer Service Improvement The Customer Complaint System: A Tool for Customer Service Improvement

4 days, Jun 04 - 07 Jun, 2025  

2025-06-04 12:06:00
Lagos State, Nigeria

McTimothy Associates Consulting LLC

This specialized course tackles the issue of customer complaints by focusing on its two components: the behavioural aspect related to the individual employee who deals face to face with the ...

Contact Centre Skills- Mastering Customer Conversations Contact Centre Skills- Mastering Customer Conversations

2 day, Jun 11 - 12 Jun, 2025  

2025-06-11 12:06:00
Lagos State, Nigeria

Precepts and Mentors

In today’s fast-paced world, customer service can make or break a business. Whether you’re new to a contact center role or looking to sharpen your skills, this course will equip you with ...

Measuring and Managing Customer Satisfaction Training Measuring and Managing Customer Satisfaction Training

2 day, Jun 26 - 27 Jun, 2025  

2025-06-26 12:06:00
Lagos State, Nigeria

LCL Coaches Consultants

Measuring and Managing Customer Satisfaction Training is designed to equip participants with the critical skills for creating a customer focused communication process using the ISO 9001 FRAMEWORK. ...

Elevating Customer Experience: Achieving Customer Service Excellence Elevating Customer Experience: Achieving Customer Service Excellence

3 days, Jul 01 - 03 Jul, 2025  

2025-07-01 12:07:00
Lagos State, Nigeria

Newways Consulting

This workshop covers the essentials of customer service excellence, including how to create a customer-focused culture, handle customer complaints and feedback, and provide exceptional customer ...

Critical Customer Service Skills Course Critical Customer Service Skills Course

2 day, Jul 03 - 04 Jul, 2025  

2025-07-03 12:07:00
Lagos State, Nigeria

LCL Coaches Consultants

It costs 5 to 25 times more to acquire a new customer than retain an existing one. While new customer addition is undoubtedly critical, customer retention, through strong customer service, is all the ...

Customer Loyalty Management Customer Loyalty Management

2 day, Jul 03 - 04 Jul, 2025  

2025-07-03 12:07:00
Lagos State, Nigeria

LCL Coaches Consultants

Customer Loyalty Management training is designed to equip participants with practical strategies to attract, engage, and retain loyal customers: Target Audience: Mid-level managers, customer service ...

Certificate in Customer Service Management Certificate in Customer Service Management

4 days, Jul 07 - 10 Jul, 2025  

2025-07-07 12:07:00
Abuja FCT, Nigeria

Fontini Consulting Ltd

Good customer service can be considered as the big differentiator between firms. While competing products are often similar and can anyway be easily duplicated, good customer service is a holistic ...

Customer Acquisition and Retention Customer Acquisition and Retention

5 days, Jul 07 - 11 Jul, 2025  

2025-07-07 12:07:00
State, Nigeria

Mithrive Global

Attracting new customers is important, but keeping them is where true business growth happens. In today’s competitive landscape, businesses need a strategic approach to not only bring in ...

Customer - Focused Selling Strategies Customer - Focused Selling Strategies

5 days, Jul 07 - 11 Jul, 2025  

2025-07-07 12:07:00
Ghana

Alpha Partners

By the end of this seminar, participants will be able to: Create an action plan and prioritize to maximize selling effectiveness. Use a customer-focused selling approach to close more sales in less ...

Workshop on Call Centre Management and Customer Service Workshop on Call Centre Management and Customer Service

5 days, Aug 04 - 08 Aug, 2025  

2025-08-04 12:08:00
State, Nigeria

Human Capital Associates Global Consult Ltd

A productive, professional Call Centre is the heart of any operation and business. Call Centre employees who know how to handle the great variety of situations that present themselves with skill and ...

Workshop on Customer Relationship Management (CRM) Best Practices Workshop on Customer Relationship Management (CRM) Best Practices

5 days, Aug 25 - 29 Aug, 2025  

2025-08-25 12:08:00
State, Nigeria

Human Capital Associates Global Consult Ltd

Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer ...

Workshop on Customer Satisfaction and Loyalty Management Workshop on Customer Satisfaction and Loyalty Management

5 days, Sep 01 - 05 Sep, 2025  

2025-09-01 12:09:00
Lagos State, Nigeria

Human Capital Associates Global Consult Ltd

Every business organization`s success depends on the satisfaction of the customers. In any business the customers always come “first” and then the profit. Those companies that are ...

Effective Customer Service Training Course Effective Customer Service Training Course

5 days, Sep 29 - 03 Oct, 2025  

2025-09-29 12:09:00
Kenya

Stepsure Training and Research Institute (STRI)

Improve customer service skills to enhance satisfaction and loyalty in any business setting. General Information 1.Customized Training: Courses designed to meet the specific needs of participants. ...

Customer Care and Communication Course Customer Care and Communication Course

5 days, Sep 29 - 03 Oct, 2025  

2025-09-29 12:09:00
Kenya

Stepsure Training and Research Institute (STRI)

Develop customer care techniques, communication skills, and service excellence. General Information 1.Customized Training: Courses designed to meet the specific needs of participants. 2.Language ...

Customer Complaint Management System: A Tool For Customer Services Improvement Customer Complaint Management System: A Tool For Customer Services Improvement

4 days, Oct 01 - 04 Oct, 2025  

2025-10-01 12:10:00
Lagos State, Nigeria

McTimothy Associates Consulting LLC

This specialized course tackles the issue of customer complaints by focusing on its two components: the behavioral aspect related to the individual employee who deals face to face with the ...



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