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Conferences, training, seminars about / in Customer Service

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Achieving Customer Service Excellence Workshop Achieving Customer Service Excellence Workshop

4 days, Nov 25 - 28 Nov, 2024  

2024-11-25 12:11:00
State, Nigeria

Francis Consulting

Customer service is one thing that the absolute best organisations continually strive to do better. Superb service is delivered by people to people – even in this age of high technology. ...

Excellent Front Desk and Office Management Skills Excellent Front Desk and Office Management Skills

5 days, Nov 25 - 29 Nov, 2024  

2024-11-25 12:11:00
Lagos State, Nigeria

Learnway Africa

The Excellent Front Desk and Office Management Skills course is designed to provide individuals with the knowledge and skills necessary to perform effectively as a front desk receptionist or customer ...

Hospitality and Customer Service Excellence Training Hospitality and Customer Service Excellence Training

5 days, Nov 25 - 29 Nov, 2024  

2024-11-25 12:11:00
Lagos State, Nigeria

Learnway Africa

This course is designed for individuals working in the hospitality industry who want to provide exceptional customer service and create a memorable experience for their guests. Throughout the course, ...

Customer - Focused Selling Strategies Customer - Focused Selling Strategies

5 days, Nov 25 - 29 Nov, 2024  

2024-11-25 12:11:00
Ghana

Alpha Partners

By the end of this seminar, participants will be able to: Create an action plan and prioritize to maximize selling effectiveness. Use a customer-focused selling approach to close more sales in less ...

Beyond Customer Service Excellence Training Beyond Customer Service Excellence Training

5 days, Dec 02 - 06 Dec, 2024  

2024-12-02 12:12:00
Lagos State, Nigeria

GoldStead Resources Company Limited

The game has changed; giving good, even excellent Customer service is no longer anywhere near good enough. The new game is beyond service, it requires relationships, engagement, dialogues, and ...

Front Desk and Cubicle Management Techniques Front Desk and Cubicle Management Techniques

5 days, Dec 02 - 06 Dec, 2024  

2024-12-02 12:12:00
Lagos State, Nigeria

Learnway Africa

This course is designed for professionals who work in an office environment and want to learn effective techniques for managing front desk and cubicle spaces. Throughout the course, you will learn ...

Customer Relationship Management that Works Customer Relationship Management that Works

5 days, Dec 02 - 06 Dec, 2024  

2024-12-02 12:12:00
Lagos State, Nigeria

GoldStead Resources Company Limited

To create the framework for best practices in customer-centric organizations toward meeting and even exceeding customer expectations. Covers Customer Relationship Skills, CRM Technology, Data Mining, ...

Hospitality Etiquette and Customer Service Excellence Training Hospitality Etiquette and Customer Service Excellence Training

5 days, Dec 02 - 06 Dec, 2024  

2024-12-02 12:12:00
Lagos State, Nigeria

GoldStead Resources Company Limited

Success in any industry relies on relationships: with co-workers, clients, suppliers or investors.When you are polite and considerate in dealing with others, you’re more likely to create ...

Exceeding Customer Service Excellence Course Exceeding Customer Service Excellence Course

5 days, Dec 02 - 06 Dec, 2024  

2024-12-02 12:12:00
Lagos State, Nigeria

GoldStead Resources Company Limited

 “Providing Excellent Customer Service”. . . everyone knows what that is supposed to mean. . . in fact much of what is required is simply common sense (it just isn’t always ...

Basic Front Desk and Customer Service Skills Training Basic Front Desk and Customer Service Skills Training

5 days, Dec 02 - 06 Dec, 2024  

2024-12-02 12:12:00
Lagos State, Nigeria

GoldStead Resources Company Limited

As a front desk/customer service officer in an organization, how do you handle several people and requests simultaneously with professionalism and poise? Providing excellent customer service is the ...

Customer Service: Increasing Loyal Customers and Sales Customer Service: Increasing Loyal Customers and Sales

2 day, Dec 05 - 06 Dec, 2024  

2024-12-05 12:12:00
Lagos State, Nigeria

Allied Educational Resources Ltd.

Customer service training is the training and teaching that employees undergo to improve customer support and satisfaction. It’s an iterative process that involves ...

Customer Service, Hygiene and Safety for Office Cleaning Employees Customer Service, Hygiene and Safety for Office Cleaning Employees

5 days, Dec 09 - 13 Dec, 2024  

2024-12-09 12:12:00
Lagos State, Nigeria

GoldStead Resources Company Limited

When it comes to the workplace, cleanliness and personal hygiene are of utmost importance. Employees are not the only ones that roam around the office, customers and other stake holders are entitled ...

Workshop on Managing Customer for Competitive Advantage Workshop on Managing Customer for Competitive Advantage

5 days, Dec 09 - 13 Dec, 2024  

2024-12-09 12:12:00
Kenya

Skills for Africa Training Institute

The ability to find, satisfy and retain customers is at the very core of business success. Many organizations are skilled at marketing to find and convert new prospects. Far fewer understand how to ...

Workshop on Customer Experience Perfection for Modern Managers Workshop on Customer Experience Perfection for Modern Managers

5 days, Dec 09 - 13 Dec, 2024  

2024-12-09 12:12:00
Kenya

Skills for Africa Training Institute

Customers are more informed, connected, and empowered than ever before. In a world where customers are in control, managers must understand the importance of focusing on the customer experience ...

Complaints Avoidance Course Complaints Avoidance Course

3 days, Dec 10 - 12 Dec, 2024  

2024-12-10 12:12:00
Lagos State, Nigeria

Newways Consulting

This is a practical course aimed at all those dealing with complaints. It looks at the causes of client complaints, why complaints arise, how client concerns or complaints are first ...

Mastering Customer Connections: Effective Communication Skills for Customer Service Mastering Customer Connections: Effective Communication Skills for Customer Service

3 days, Dec 10 - 12 Dec, 2024  

2024-12-10 12:12:00
Lagos State, Nigeria

Newways Consulting

This workshop covers the principles of effective communication skills for customer service, including how to communicate effectively with customers, handle difficult customers, and use non-verbal ...

Production and Operations: Delivering Value through Service Production and Operations: Delivering Value through Service

5 days, Dec 16 - 20 Dec, 2024  

2024-12-16 12:12:00
Lagos State, Nigeria

Learnway Africa

Service is the only distinguishing factor between two competing organizations! The heart of any organization can be found beating inside the walls of its customer service department. The course ...

Handling a Difficult Customer Handling a Difficult Customer

2 day, Dec 16 - 17 Dec, 2024  

2024-12-16 12:12:00
Lagos State, Nigeria

Allied Educational Resources Ltd.

Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right ...

Front Office Management Training Course Front Office Management Training Course

5 days, Dec 16 - 20 Dec, 2024  

2024-12-16 12:12:00
Kenya

Soaring Skills Training Institute Ltd

A comprehensive program designed to equip participants with the skills and knowledge necessary to effectively manage front desk operations. The front office serves as the first point of contact for ...

The Art of Building a Customer Centric Organisation Course The Art of Building a Customer Centric Organisation Course

3 days, Dec 17 - 19 Dec, 2024  

2024-12-17 12:12:00
Lagos State, Nigeria

Centre for Public Service Productivity and Development

Amazing Tips, Tricks and Secrets That Will Make Sure Your organization. Don’t Just Survive But THRIVE During Economic Downturns! Good customer service can be considered as the big ...

Crafting Memorable Experiences: Customer Experience Management Essentials Crafting Memorable Experiences: Customer Experience Management Essentials

3 days, Dec 17 - 19 Dec, 2024  

2024-12-17 12:12:00
Lagos State, Nigeria

Newways Consulting

This workshop covers the essentials of customer experience management, including how to design and deliver a positive customer experience, measure and improve customer satisfaction, and use customer ...

Healthcare Customer Service Course Healthcare Customer Service Course

5 days, Jan 06 - 10 Jan, 2025  

2025-01-06 12:01:00
Lagos State, Nigeria

Capacity for Africa

This customer service course for hospitals, medical centers, clinics, maternity homes and health maintenance organizations (HMOs) focuses on the “people skills” those working in ...

Front Desk Management Training Front Desk Management Training

5 days, Jan 13 - 17 Jan, 2025  

2025-01-13 12:01:00
Lagos State, Nigeria

Capacity for Africa

How does the person manning the front desk of your office or business handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer ...

Elevating Customer Experience: Achieving Customer Service Excellence Elevating Customer Experience: Achieving Customer Service Excellence

3 days, Jan 14 - 16 Jan, 2025  

2025-01-14 12:01:00
Lagos State, Nigeria

Newways Consulting

This workshop covers the essentials of customer service excellence, including how to create a customer-focused culture, handle customer complaints and feedback, and provide exceptional customer ...

Hotel Customer Service Course Hotel Customer Service Course

5 days, Jan 20 - 24 Jan, 2025  

2025-01-20 12:01:00
Lagos State, Nigeria

Capacity for Africa

Today, more than ever, hotel and hospitality customers in general demand higher and higher levels of service. This tailor-made training course aims to help your team learn best practice techniques to ...

Customer Service Certification Training Customer Service Certification Training

3 days, Jan 21 - 23 Jan, 2025  

2025-01-21 12:01:00
Lagos State, Nigeria

Newways Consulting

Newways’s customer service skills training is specifically designed to develop the participants’ skills and behaviour to offer exceptional customer care. It also empowers participants to ...

Customer Care and Conflict Resolution Training Customer Care and Conflict Resolution Training

5 days, Jan 27 - 31 Jan, 2025  

2025-01-27 12:01:00
Lagos State, Nigeria

Capacity for Africa

Customer service/care is the backbone of all thriving businesses. Besides helping your customers feel better about your product and organization which will keep them coming back with their friends, ...

Customer Service Excellence in the Hospitality Industry Customer Service Excellence in the Hospitality Industry

3 days, Feb 11 - 13 Feb, 2025  

2025-02-11 12:02:00
Lagos State, Nigeria

Centre for Public Service Productivity and Development

This course aims to equip participants with the essential skills and knowledge needed to deliver outstanding customer service in the hospitality industry. By the end of the course, participants will ...

Front Desk Professionals Training Front Desk Professionals Training

3 days, Feb 11 - 13 Feb, 2025  

2025-02-11 12:02:00
Lagos State, Nigeria

Newways Consulting

Several phone lines are ringing, lights on the phone are blinking, co-workers are asking questions, and here comes a customer or client. How does the person manning the front desk of an office or ...

Effective Customer Service and Employee Effectiveness Course Effective Customer Service and Employee Effectiveness Course

3 days, Mar 11 - 13 Mar, 2025  

2025-03-11 12:03:00
Lagos State, Nigeria

Newways Consulting

Effective customer service training is critical to your organization’s success. Without your customers, you wouldn’t be in business. In this course we cover all the most important ...

The Customer Complaint System: A Tool for Customer Service Improvement The Customer Complaint System: A Tool for Customer Service Improvement

4 days, Mar 26 - 29 Mar, 2025  

2025-03-26 12:03:00
Lagos State, Nigeria

McTimothy Associates Consulting LLC

This specialized course tackles the issue of customer complaints by focusing on its two components: the behavioural aspect related to the individual employee who deals face to face with the ...



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