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Conferences, training, seminars about / in Customer Experience Management

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Customer Touchpoint Value Creation Customer Touchpoint Value Creation

2 day, Apr 15 - 16 Apr, 2025  

2025-04-15 12:04:00
Lagos State, Nigeria

LCL Coaches Consultants

By the end of this customer touchpoint value creation course, participants will: Understand the importance of customer touchpoints in shaping customer experiences. Learn how to map, analyze, and ...

Customer Experience Management Training Customer Experience Management Training

5 days, May 12 - 16 May, 2025  

2025-05-12 12:05:00
Lagos State, Nigeria

Capacity for Africa

How does the person manning the front desk of your office handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer this and other ...

Crafting Memorable Experiences: Customer Experience Management Essentials Crafting Memorable Experiences: Customer Experience Management Essentials

3 days, May 13 - 15 May, 2025  

2025-05-13 12:05:00
Lagos State, Nigeria

Newways Consulting

This workshop covers the essentials of customer experience management, including how to design and deliver a positive customer experience, measure and improve customer satisfaction, and use customer ...

Customer Experience Management for Brand Managers, Sales Managers, Marketing Managers and Relationship Managers Training Customer Experience Management for Brand Managers, Sales Managers, Marketing Managers and Relationship Managers Training

2 day, Jun 12 - 13 Jun, 2025  

2025-06-12 12:06:00
Lagos State, Nigeria

LCL Coaches Consultants

Businesses are increasingly recognizing the complete experience enjoyed or endured by their customers is critical to customer retention, profitability, and growth. Professor Peter Drucker said’ ...

Critical Customer Service Skills Course Critical Customer Service Skills Course

2 day, Jul 03 - 04 Jul, 2025  

2025-07-03 12:07:00
Lagos State, Nigeria

LCL Coaches Consultants

It costs 5 to 25 times more to acquire a new customer than retain an existing one. While new customer addition is undoubtedly critical, customer retention, through strong customer service, is all the ...



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