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Conferences, training, seminars about / in Customer Experience

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Hyper-personalization and Predictive Analytics in Marketing Training Course Hyper-personalization and Predictive Analytics in Marketing Training Course

12 days, May 05 - 16 May, 2025  

2025-05-05 12:05:00
Kenya

Skills for Africa Training Institute

In today’s competitive marketing landscape, businesses are increasingly turning to hyper-personalization and predictive analytics to deliver highly targeted, individualized experiences that ...

Open Banking and APIS: Unleashing Financial Innovation Open Banking and APIS: Unleashing Financial Innovation

12 days, May 05 - 16 May, 2025  

2025-05-05 12:05:00
Kenya

Skills for Africa Training Institute

Open Banking and APIs empowers professionals to leverage open banking platforms and Application Programming Interfaces (APIs) to drive innovation in financial services. This course focuses on ...

Customer Experience Management Training Customer Experience Management Training

5 days, May 12 - 16 May, 2025  

2025-05-12 12:05:00
Lagos State, Nigeria

Capacity for Africa

How does the person manning the front desk of your office handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer this and other ...

Crafting Memorable Experiences: Customer Experience Management Essentials Crafting Memorable Experiences: Customer Experience Management Essentials

3 days, May 13 - 15 May, 2025  

2025-05-13 12:05:00
Lagos State, Nigeria

Newways Consulting

This workshop covers the essentials of customer experience management, including how to design and deliver a positive customer experience, measure and improve customer satisfaction, and use customer ...

Certified Customer Service Professional Training Certified Customer Service Professional Training

5 days, May 26 - 30 May, 2025  

2025-05-26 12:05:00
Ghana

Fontini Consulting Ltd

Every front-line employee needs a solid grounding in ‘customer service’ skills. As can be expected in this five-day course, the subjects covered tackle most of what is needed by anyone ...

Customer Experience Management for Brand Managers, Sales Managers, Marketing Managers and Relationship Managers Training Customer Experience Management for Brand Managers, Sales Managers, Marketing Managers and Relationship Managers Training

2 day, Jun 12 - 13 Jun, 2025  

2025-06-12 12:06:00
Lagos State, Nigeria

LCL Coaches Consultants

Businesses are increasingly recognizing the complete experience enjoyed or endured by their customers is critical to customer retention, profitability, and growth. Professor Peter Drucker said’ ...

Elevating Customer Experience: Achieving Customer Service Excellence Elevating Customer Experience: Achieving Customer Service Excellence

3 days, Jul 01 - 03 Jul, 2025  

2025-07-01 12:07:00
Lagos State, Nigeria

Newways Consulting

This workshop covers the essentials of customer service excellence, including how to create a customer-focused culture, handle customer complaints and feedback, and provide exceptional customer ...

Critical Customer Service Skills Course Critical Customer Service Skills Course

2 day, Jul 03 - 04 Jul, 2025  

2025-07-03 12:07:00
Lagos State, Nigeria

LCL Coaches Consultants

It costs 5 to 25 times more to acquire a new customer than retain an existing one. While new customer addition is undoubtedly critical, customer retention, through strong customer service, is all the ...

Customer Acquisition and Retention Customer Acquisition and Retention

5 days, Jul 07 - 11 Jul, 2025  

2025-07-07 12:07:00
State, Nigeria

Mithrive Global

Attracting new customers is important, but keeping them is where true business growth happens. In today’s competitive landscape, businesses need a strategic approach to not only bring in ...

Customer Touchpoint Value Creation Customer Touchpoint Value Creation

2 day, Jul 15 - 16 Jul, 2025  

2025-07-15 12:07:00
Lagos State, Nigeria

LCL Coaches Consultants

By the end of this customer touchpoint value creation course, participants will: Understand the importance of customer touchpoints in shaping customer experiences. Learn how to map, analyze, and ...



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