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Conferences, training, seminars about / in Customer

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Achieving Customer Service Excellence Workshop Achieving Customer Service Excellence Workshop

4 days, Nov 25 - 28 Nov, 2024  

2024-11-25 12:11:00
State, Nigeria

Francis Consulting

Customer service is one thing that the absolute best organisations continually strive to do better. Superb service is delivered by people to people – even in this age of high technology. ...

Excellent Front Desk and Office Management Skills Excellent Front Desk and Office Management Skills

5 days, Nov 25 - 29 Nov, 2024  

2024-11-25 12:11:00
Lagos State, Nigeria

Learnway Africa

The Excellent Front Desk and Office Management Skills course is designed to provide individuals with the knowledge and skills necessary to perform effectively as a front desk receptionist or customer ...

Hospitality and Customer Service Excellence Training Hospitality and Customer Service Excellence Training

5 days, Nov 25 - 29 Nov, 2024  

2024-11-25 12:11:00
Lagos State, Nigeria

Learnway Africa

This course is designed for individuals working in the hospitality industry who want to provide exceptional customer service and create a memorable experience for their guests. Throughout the course, ...

Customer - Focused Selling Strategies Customer - Focused Selling Strategies

5 days, Nov 25 - 29 Nov, 2024  

2024-11-25 12:11:00
Ghana

Alpha Partners

By the end of this seminar, participants will be able to: Create an action plan and prioritize to maximize selling effectiveness. Use a customer-focused selling approach to close more sales in less ...

Beyond Customer Service Excellence Training Beyond Customer Service Excellence Training

5 days, Dec 02 - 06 Dec, 2024  

2024-12-02 12:12:00
Lagos State, Nigeria

GoldStead Resources Company Limited

The game has changed; giving good, even excellent Customer service is no longer anywhere near good enough. The new game is beyond service, it requires relationships, engagement, dialogues, and ...

Front Desk and Cubicle Management Techniques Front Desk and Cubicle Management Techniques

5 days, Dec 02 - 06 Dec, 2024  

2024-12-02 12:12:00
Lagos State, Nigeria

Learnway Africa

This course is designed for professionals who work in an office environment and want to learn effective techniques for managing front desk and cubicle spaces. Throughout the course, you will learn ...

Business Etiquette and Excellent Customer Service Course Business Etiquette and Excellent Customer Service Course

5 days, Dec 02 - 06 Dec, 2024  

2024-12-02 12:12:00
Lagos State, Nigeria

GoldStead Resources Company Limited

The only distinguishing factor between two competing firms is service.  How do you present yourself to the outer world? have you ever aspired to own the voice of the customer? By the end of this ...

Customer Relationship Management that Works Customer Relationship Management that Works

5 days, Dec 02 - 06 Dec, 2024  

2024-12-02 12:12:00
Lagos State, Nigeria

GoldStead Resources Company Limited

To create the framework for best practices in customer-centric organizations toward meeting and even exceeding customer expectations. Covers Customer Relationship Skills, CRM Technology, Data Mining, ...

Hospitality Etiquette and Customer Service Excellence Training Hospitality Etiquette and Customer Service Excellence Training

5 days, Dec 02 - 06 Dec, 2024  

2024-12-02 12:12:00
Lagos State, Nigeria

GoldStead Resources Company Limited

Success in any industry relies on relationships: with co-workers, clients, suppliers or investors.When you are polite and considerate in dealing with others, you’re more likely to create ...

Service Quality and Customer Satisfaction: Tools and Techniques Course Service Quality and Customer Satisfaction: Tools and Techniques Course

5 days, Dec 02 - 06 Dec, 2024  

2024-12-02 12:12:00
Lagos State, Nigeria

GoldStead Resources Company Limited

At the end of this training, Service Quality and Customer Satisfaction: Tools and Techniques participants will learn to: Establish the importance of setting and reviewing customer service standards ...

Exceeding Customer Service Excellence Course Exceeding Customer Service Excellence Course

5 days, Dec 02 - 06 Dec, 2024  

2024-12-02 12:12:00
Lagos State, Nigeria

GoldStead Resources Company Limited

 “Providing Excellent Customer Service”. . . everyone knows what that is supposed to mean. . . in fact much of what is required is simply common sense (it just isn’t always ...

Basic Front Desk and Customer Service Skills Training Basic Front Desk and Customer Service Skills Training

5 days, Dec 02 - 06 Dec, 2024  

2024-12-02 12:12:00
Lagos State, Nigeria

GoldStead Resources Company Limited

As a front desk/customer service officer in an organization, how do you handle several people and requests simultaneously with professionalism and poise? Providing excellent customer service is the ...

Account Reconciliation and Customer Confirmation Management Course Account Reconciliation and Customer Confirmation Management Course

5 days, Dec 02 - 06 Dec, 2024  

2024-12-02 12:12:00
Lagos State, Nigeria

Timeline Global Link Consulting

This 5 Day course gives essential and in-depth techniques that will enable Participants to excel in account reconciliation and customer confirmation management. Often times you have disagreement ...

Customer Relationship Management (CRM) Course: Beyond Customer Expectations Customer Relationship Management (CRM) Course: Beyond Customer Expectations

5 days, Dec 02 - 06 Dec, 2024  

2024-12-02 12:12:00
Lagos State, Nigeria

Capacity for Africa

At the end of the program participants should be able to:  Provide customers with a compelling reason to choose you over several others that may offer the same products or services at or below ...

Building a Customer-Centric Service Culture Building a Customer-Centric Service Culture

5 days, Dec 02 - 06 Dec, 2024  

2024-12-02 12:12:00
Netherlands

EuroMaTech Training and Management Consultancy

Satisfying our customers is essential, whether they are internal or external customers. To do this we must focus all our activities on delighting our customers; that is becoming Customer-Centric. ...

Client Feedback Studies Course Client Feedback Studies Course

3 days, Dec 03 - 05 Dec, 2024  

2024-12-03 12:12:00
Lagos State, Nigeria

Centre for Public Service Productivity and Development

Without satisfied clients a business will risk failure or slow decline. Companies should treat most feedback from clients with the utmost gravity and if necessary integrate ...

Customer Service: Increasing Loyal Customers and Sales Customer Service: Increasing Loyal Customers and Sales

2 day, Dec 05 - 06 Dec, 2024  

2024-12-05 12:12:00
Lagos State, Nigeria

Allied Educational Resources Ltd.

Customer service training is the training and teaching that employees undergo to improve customer support and satisfaction. It’s an iterative process that involves ...

Customer Service, Hygiene and Safety for Office Cleaning Employees Customer Service, Hygiene and Safety for Office Cleaning Employees

5 days, Dec 09 - 13 Dec, 2024  

2024-12-09 12:12:00
Lagos State, Nigeria

GoldStead Resources Company Limited

When it comes to the workplace, cleanliness and personal hygiene are of utmost importance. Employees are not the only ones that roam around the office, customers and other stake holders are entitled ...

Key Account Management Course Key Account Management Course

5 days, Dec 09 - 13 Dec, 2024  

2024-12-09 12:12:00
Lagos State, Nigeria

Capacity for Africa

The program focuses on developing a strategy to manage and develop a key account. The course takes delegates from the start of the relationship through to managing existing accounts and identifies ...

The Excellent Front Desk and Customer Interface Officer Training The Excellent Front Desk and Customer Interface Officer Training

5 days, Dec 09 - 13 Dec, 2024  

2024-12-09 12:12:00
Lagos State, Nigeria

Capacity for Africa

How does the person manning the front desk of your office handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer this and other ...

Customer Care And Public Relations Workshop Customer Care And Public Relations Workshop

5 days, Dec 09 - 13 Dec, 2024  

2024-12-09 12:12:00
Kenya

Skills for Africa Training Institute

The voice of the organization to the public, customer care representatives and public relations staff face an arduous task-from dealing with difficult customers, customers with peculiar interests, ...

Workshop on Managing Customer for Competitive Advantage Workshop on Managing Customer for Competitive Advantage

5 days, Dec 09 - 13 Dec, 2024  

2024-12-09 12:12:00
Kenya

Skills for Africa Training Institute

The ability to find, satisfy and retain customers is at the very core of business success. Many organizations are skilled at marketing to find and convert new prospects. Far fewer understand how to ...

Workshop on Customer Experience Perfection for Modern Managers Workshop on Customer Experience Perfection for Modern Managers

5 days, Dec 09 - 13 Dec, 2024  

2024-12-09 12:12:00
Kenya

Skills for Africa Training Institute

Customers are more informed, connected, and empowered than ever before. In a world where customers are in control, managers must understand the importance of focusing on the customer experience ...

Complaints Avoidance Course Complaints Avoidance Course

3 days, Dec 10 - 12 Dec, 2024  

2024-12-10 12:12:00
Lagos State, Nigeria

Newways Consulting

This is a practical course aimed at all those dealing with complaints. It looks at the causes of client complaints, why complaints arise, how client concerns or complaints are first ...

Mastering Customer Connections: Effective Communication Skills for Customer Service Mastering Customer Connections: Effective Communication Skills for Customer Service

3 days, Dec 10 - 12 Dec, 2024  

2024-12-10 12:12:00
Lagos State, Nigeria

Newways Consulting

This workshop covers the principles of effective communication skills for customer service, including how to communicate effectively with customers, handle difficult customers, and use non-verbal ...

Effective Business Continuity Planning and Management Approaches Training Effective Business Continuity Planning and Management Approaches Training

2 day, Dec 10 - 11 Dec, 2024  

2024-12-10 12:12:00
Lagos State, Nigeria

LCL Coaches Consultants

A 2 to 5 Days duration training course, depending on current skill levels and preferences of participants. The Effective Business Continuity Planning and Management Approaches training is ...

CX – The Customer Experience | Survive and Thrive in the Post Pandemic World CX – The Customer Experience | Survive and Thrive in the Post Pandemic World

5 days, Dec 15 - 19 Dec, 2024  

2024-12-15 12:12:00
Saudi Arabia

EuroMaTech Training and Management Consultancy

Covid-19 changed the world!  Long before anyone had heard of coronavirus, the internet and Social Media were revolutionizing commerce and business, traditional ‘bricks and ...

Accounts Receivable and Credit Policies Management Accounts Receivable and Credit Policies Management

2 day, Dec 16 - 17 Dec, 2024  

2024-12-16 12:12:00
Lagos State, Nigeria

Rekrut Consulting Limited

The "Accounts Receivable and Credit Policies Management" course is designed for finance and credit professionals involved in managing and optimizing accounts receivable processes. This ...

Production and Operations: Delivering Value through Service Production and Operations: Delivering Value through Service

5 days, Dec 16 - 20 Dec, 2024  

2024-12-16 12:12:00
Lagos State, Nigeria

Learnway Africa

Service is the only distinguishing factor between two competing organizations! The heart of any organization can be found beating inside the walls of its customer service department. The course ...

Handling a Difficult Customer Handling a Difficult Customer

2 day, Dec 16 - 17 Dec, 2024  

2024-12-16 12:12:00
Lagos State, Nigeria

Allied Educational Resources Ltd.

Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right ...

Customer Relationship Management that Works Customer Relationship Management that Works

5 days, Dec 16 - 20 Dec, 2024  

2024-12-16 12:12:00
Lagos State, Nigeria

Learnway Africa

Customer Relationship Management (CRM) That Works is a training program designed to enhance the skills of customer service representatives, sales professionals, and business owners in managing ...

Front Office Management Training Course Front Office Management Training Course

5 days, Dec 16 - 20 Dec, 2024  

2024-12-16 12:12:00
Kenya

Soaring Skills Training Institute Ltd

A comprehensive program designed to equip participants with the skills and knowledge necessary to effectively manage front desk operations. The front office serves as the first point of contact for ...

Customer Experience Management for Brand Managers, Sales Managers, Marketing Managers and Relationship Managers Training Customer Experience Management for Brand Managers, Sales Managers, Marketing Managers and Relationship Managers Training

2 day, Dec 16 - 17 Dec, 2024  

2024-12-16 12:12:00
Lagos State, Nigeria

LCL Coaches Consultants

A 2 to 5 Days duration training course, depending on current skill levels and preferences of participants. Businesses are increasingly recognizing the complete experience enjoyed or endured ...

Training on Mastering Digital PR and Customer Experience- Building Customer Loyalty Online Training on Mastering Digital PR and Customer Experience- Building Customer Loyalty Online

5 days, Dec 16 - 20 Dec, 2024  

2024-12-16 12:12:00
Kenya

InContext Training Institute

As businesses continue to shift toward digital platforms, effective public relations and customer care have become essential for cultivating strong, loyal customer relationships. This training course ...

The Art of Building a Customer Centric Organisation Course The Art of Building a Customer Centric Organisation Course

3 days, Dec 17 - 19 Dec, 2024  

2024-12-17 12:12:00
Lagos State, Nigeria

Centre for Public Service Productivity and Development

Amazing Tips, Tricks and Secrets That Will Make Sure Your organization. Don’t Just Survive But THRIVE During Economic Downturns! Good customer service can be considered as the big ...

Crafting Memorable Experiences: Customer Experience Management Essentials Crafting Memorable Experiences: Customer Experience Management Essentials

3 days, Dec 17 - 19 Dec, 2024  

2024-12-17 12:12:00
Lagos State, Nigeria

Newways Consulting

This workshop covers the essentials of customer experience management, including how to design and deliver a positive customer experience, measure and improve customer satisfaction, and use customer ...

Actionable Selling Skills: Tools and Techniques Actionable Selling Skills: Tools and Techniques

2 day, Dec 17 - 18 Dec, 2024  

2024-12-17 12:12:00
Lagos State, Nigeria

Rekrut Consulting Limited

In today's dynamic business environment, effective selling skills are essential for success. "Actionable Selling Skills: Tools and Techniques" is a comprehensive two-day course designed ...

Healthcare Customer Service Course Healthcare Customer Service Course

5 days, Jan 06 - 10 Jan, 2025  

2025-01-06 12:01:00
Lagos State, Nigeria

Capacity for Africa

This customer service course for hospitals, medical centers, clinics, maternity homes and health maintenance organizations (HMOs) focuses on the “people skills” those working in ...

Customer Loyalty and Retention Strategies Training Customer Loyalty and Retention Strategies Training

5 days, Jan 06 - 10 Jan, 2025  

2025-01-06 12:01:00
Lagos State, Nigeria

Capacity for Africa

Improving customer loyalty is an essential element in customer retention.  The CRM forum will reveal why customer loyalty is so crucial to business success. More importantly, delegates will ...

Front Desk Management Training Front Desk Management Training

5 days, Jan 13 - 17 Jan, 2025  

2025-01-13 12:01:00
Lagos State, Nigeria

Capacity for Africa

How does the person manning the front desk of your office or business handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer ...

Elevating Customer Experience: Achieving Customer Service Excellence Elevating Customer Experience: Achieving Customer Service Excellence

3 days, Jan 14 - 16 Jan, 2025  

2025-01-14 12:01:00
Lagos State, Nigeria

Newways Consulting

This workshop covers the essentials of customer service excellence, including how to create a customer-focused culture, handle customer complaints and feedback, and provide exceptional customer ...

High-Impact Training for Frontline People High-Impact Training for Frontline People

5 days, Jan 20 - 24 Jan, 2025  

2025-01-20 12:01:00
Lagos State, Nigeria

Capacity for Africa

To help you make the most of the all-important role of your frontline people. At the end of the training, the participant should be able to: Handle difficult people with skill and professionalism. ...

Hotel Customer Service Course Hotel Customer Service Course

5 days, Jan 20 - 24 Jan, 2025  

2025-01-20 12:01:00
Lagos State, Nigeria

Capacity for Africa

Today, more than ever, hotel and hospitality customers in general demand higher and higher levels of service. This tailor-made training course aims to help your team learn best practice techniques to ...

Customer Service Certification Training Customer Service Certification Training

3 days, Jan 21 - 23 Jan, 2025  

2025-01-21 12:01:00
Lagos State, Nigeria

Newways Consulting

Newways’s customer service skills training is specifically designed to develop the participants’ skills and behaviour to offer exceptional customer care. It also empowers participants to ...

Customer Care and Conflict Resolution Training Customer Care and Conflict Resolution Training

5 days, Jan 27 - 31 Jan, 2025  

2025-01-27 12:01:00
Lagos State, Nigeria

Capacity for Africa

Customer service/care is the backbone of all thriving businesses. Besides helping your customers feel better about your product and organization which will keep them coming back with their friends, ...

Customer Experience Management Training Customer Experience Management Training

5 days, Feb 10 - 14 Feb, 2025  

2025-02-10 12:02:00
Lagos State, Nigeria

Capacity for Africa

How does the person manning the front desk of your office handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer this and other ...

Customer Service Excellence in the Hospitality Industry Customer Service Excellence in the Hospitality Industry

3 days, Feb 11 - 13 Feb, 2025  

2025-02-11 12:02:00
Lagos State, Nigeria

Centre for Public Service Productivity and Development

This course aims to equip participants with the essential skills and knowledge needed to deliver outstanding customer service in the hospitality industry. By the end of the course, participants will ...

Front Desk Professionals Training Front Desk Professionals Training

3 days, Feb 11 - 13 Feb, 2025  

2025-02-11 12:02:00
Lagos State, Nigeria

Newways Consulting

Several phone lines are ringing, lights on the phone are blinking, co-workers are asking questions, and here comes a customer or client. How does the person manning the front desk of an office or ...

Customer Due Diligence (CDD) and Know Your Customer (KYC) Training Customer Due Diligence (CDD) and Know Your Customer (KYC) Training

5 days, Feb 17 - 21 Feb, 2025  

2025-02-17 12:02:00
Lagos State, Nigeria

Capacity for Africa

It has never been more important to have robust controls and procedures in place to Know Your Customer (KYC). Adequate due diligence on new and existing customers is a key part of these controls. ...

Effective Customer Service and Employee Effectiveness Course Effective Customer Service and Employee Effectiveness Course

3 days, Mar 11 - 13 Mar, 2025  

2025-03-11 12:03:00
Lagos State, Nigeria

Newways Consulting

Effective customer service training is critical to your organization’s success. Without your customers, you wouldn’t be in business. In this course we cover all the most important ...

Strategic Customer Servicing and Account Management Strategic Customer Servicing and Account Management

4 days, Mar 19 - 22 Mar, 2025  

2025-03-19 12:03:00
Lagos State, Nigeria

McTimothy Associates Consulting LLC

In this course we cover all the most important elements of service any person involved in direct interactions with customers should know and apply. From the necessary behavioral and communication ...

The Customer Complaint System: A Tool for Customer Service Improvement The Customer Complaint System: A Tool for Customer Service Improvement

4 days, Mar 26 - 29 Mar, 2025  

2025-03-26 12:03:00
Lagos State, Nigeria

McTimothy Associates Consulting LLC

This specialized course tackles the issue of customer complaints by focusing on its two components: the behavioural aspect related to the individual employee who deals face to face with the ...

Effective Front Desk Management and Customer Service Training Effective Front Desk Management and Customer Service Training

12 days, Apr 14 - 25 Apr, 2025  

2025-04-14 12:04:00
Lagos State, Nigeria

Capacity for Africa

How does the person manning the front desk of your office or business handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer ...

Lean Process Improvement Course Lean Process Improvement Course

3 days, Jul 09 - 11 Jul, 2025  

2025-07-09 12:07:00
Lagos State, Nigeria

McTimothy Associates Consulting LLC

Lean process improvement training is systems of steps that help organisations reduce waste by focusing on customer value. By identifying how customer value flows across every aspect of the ...



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