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Training on Hospitality and Customer Service Excellence Training on Hospitality and Customer Service Excellence

5 days, Apr 14 - 18 Apr, 2025  

2025-04-14 12:04:00
Lagos State, Nigeria

Learnway Africa

This course is designed for individuals working in the hospitality industry who want to provide exceptional customer service and create a memorable experience for their guests. Throughout the course, ...

Hyper-personalization and Predictive Analytics in Marketing Training Course Hyper-personalization and Predictive Analytics in Marketing Training Course

12 days, Apr 14 - 25 Apr, 2025  

2025-04-14 12:04:00
Kenya

Skills for Africa Training Institute

In today’s competitive marketing landscape, businesses are increasingly turning to hyper-personalization and predictive analytics to deliver highly targeted, individualized experiences that ...

Front Desk Management Training Front Desk Management Training

5 days, Apr 14 - 18 Apr, 2025  

2025-04-14 12:04:00
Lagos State, Nigeria

Capacity for Africa

How does the person manning the front desk of your office or business handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer ...

Effective Front Desk Management and Customer Service Training Effective Front Desk Management and Customer Service Training

12 days, Apr 14 - 25 Apr, 2025  

2025-04-14 12:04:00
Lagos State, Nigeria

Capacity for Africa

How does the person manning the front desk of your office or business handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer ...

Excellence in Customer Service Excellence in Customer Service

5 days, Apr 14 - 18 Apr, 2025  

2025-04-14 12:04:00
State, Nigeria

Ciel Consulting

In this course we cover all the most important elements of service any person involved in direct interactions with customers should know and apply. From the necessary behavioral and communication ...

E-commerce Digital Marketing Strategies Training Course E-commerce Digital Marketing Strategies Training Course

12 days, Apr 14 - 25 Apr, 2025  

2025-04-14 12:04:00
Kenya

Skills for Africa Training Institute

The E-commerce Digital Marketing Strategies Training Course is designed to equip professionals with the essential skills and knowledge to drive online sales and effectively market e-commerce ...

Open Banking and APIS: Unleashing Financial Innovation Open Banking and APIS: Unleashing Financial Innovation

12 days, Apr 14 - 25 Apr, 2025  

2025-04-14 12:04:00
Kenya

Skills for Africa Training Institute

Open Banking and APIs empowers professionals to leverage open banking platforms and Application Programming Interfaces (APIs) to drive innovation in financial services. This course focuses on ...

Workshop on Reception and Front Desk Management Workshop on Reception and Front Desk Management

5 days, Apr 14 - 18 Apr, 2025  

2025-04-14 12:04:00
Abuja FCT, Nigeria

Human Capital Associates Global Consult Ltd

This course is designed to provide participants with the essential skills and knowledge required for effective reception and front desk management. Whether you are new to the role or seeking to ...

Complaints Avoidance Course Complaints Avoidance Course

3 days, Apr 15 - 17 Apr, 2025  

2025-04-15 12:04:00
Lagos State, Nigeria

Newways Consulting

This is a practical course aimed at all those dealing with complaints. It looks at the causes of client complaints, why complaints arise, how client concerns or complaints are first ...

Customer Relationship Management (CRM) Best Practices Customer Relationship Management (CRM) Best Practices

2 day, Apr 15 - 16 Apr, 2025  

2025-04-15 12:04:00
Lagos State, Nigeria

Rekrut Consulting Limited

The "Customer Relationship Management (CRM) Best Practices" course is designed for professionals seeking to optimize their customer relationships through effective CRM strategies. This ...

Essentials of Customer Service Excellence for Business Growth Essentials of Customer Service Excellence for Business Growth

2 day, Apr 15 - 16 Apr, 2025  

2025-04-15 12:04:00
Lagos State, Nigeria

Rekrut Consulting Limited

The "Essentials of Customer Service Excellence for Business Growth" course is designed for professionals aiming to elevate their customer service skills to drive business growth. This ...

Customer Touchpoint Value Creation Customer Touchpoint Value Creation

2 day, Apr 15 - 16 Apr, 2025  

2025-04-15 12:04:00
Lagos State, Nigeria

LCL Coaches Consultants

By the end of this customer touchpoint value creation course, participants will: Understand the importance of customer touchpoints in shaping customer experiences. Learn how to map, analyze, and ...

Achieving Excellent Customers Service Achieving Excellent Customers Service

4 days, Apr 21 - 24 Apr, 2025  

2025-04-21 12:04:00
Abuja FCT, Nigeria

Fontini Consulting Ltd

In this course we focus extensively on the behavioral, social, and interactive aspects of customer service. The course starts with definitions and discussions about the importance of good service, ...

Training on Excellent Front Desk and Office Management Skills Training on Excellent Front Desk and Office Management Skills

5 days, Apr 21 - 25 Apr, 2025  

2025-04-21 12:04:00
Lagos State, Nigeria

Learnway Africa

The Excellent Front Desk and Office Management Skills course is designed to provide individuals with the knowledge and skills necessary to perform effectively as a front desk receptionist or customer ...

Training on Customer Relationship Management that Works Training on Customer Relationship Management that Works

5 days, Apr 21 - 25 Apr, 2025  

2025-04-21 12:04:00
Lagos State, Nigeria

GoldStead Resources Company Limited

To create the framework for best practices in customer-centric organizations toward meeting and even exceeding customer expectations. Covers Customer Relationship Skills, CRM Technology, Data Mining, ...

Training on Production and Operations: Delivering Value through Service Training on Production and Operations: Delivering Value through Service

5 days, Apr 21 - 25 Apr, 2025  

2025-04-21 12:04:00
Lagos State, Nigeria

Learnway Africa

Service is the only distinguishing factor between two competing organizations! The heart of any organization can be found beating inside the walls of its customer service department. The course ...

High-Impact Training for Frontline People High-Impact Training for Frontline People

5 days, Apr 21 - 25 Apr, 2025  

2025-04-21 12:04:00
Lagos State, Nigeria

Capacity for Africa

To help you make the most of the all-important role of your frontline people. At the end of the training, the participant should be able to: Handle difficult people with skill and professionalism. ...

Hotel Customer Service Course Hotel Customer Service Course

5 days, Apr 21 - 25 Apr, 2025  

2025-04-21 12:04:00
Lagos State, Nigeria

Capacity for Africa

Today, more than ever, hotel and hospitality customers in general demand higher and higher levels of service. This tailor-made training course aims to help your team learn best practice techniques to ...

Service Recovery and Service Management Service Recovery and Service Management

2 day, Apr 24 - 25 Apr, 2025  

2025-04-24 12:04:00
Lagos State, Nigeria

LCL Coaches Consultants

For any business, from time to time, failures in customer service are unavoidable. If handled appropriately, they can provide a business with excellent opportunities to learn, grow and establish ...

Customer Care and Conflict Resolution Training Customer Care and Conflict Resolution Training

5 days, Apr 28 - 02 May, 2025  

2025-04-28 12:04:00
Lagos State, Nigeria

Capacity for Africa

Customer service/care is the backbone of all thriving businesses. Besides helping your customers feel better about your product and organization which will keep them coming back with their friends, ...

The Excellent Front Desk and Customer Interface Officer Training The Excellent Front Desk and Customer Interface Officer Training

5 days, Apr 28 - 02 May, 2025  

2025-04-28 12:04:00
Lagos State, Nigeria

Capacity for Africa

How does the person manning the front desk of your office handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer this and other ...

Achieving Customer Service Excellence Workshop Achieving Customer Service Excellence Workshop

5 days, May 05 - 09 May, 2025  

2025-05-05 12:05:00
State, Nigeria

Francis Consulting

Customer service is one thing that the absolute best organisations continually strive to do better. Superb service is delivered by people to people – even in this age of high technology. ...

Beyond Customer Service Excellence Training Beyond Customer Service Excellence Training

5 days, May 05 - 09 May, 2025  

2025-05-05 12:05:00
Lagos State, Nigeria

GoldStead Resources Company Limited

The game has changed; giving good, even excellent Customer service is no longer anywhere near good enough. The new game is beyond service, it requires relationships, engagement, dialogues, and ...

Top- Notch Customer Service Training Top- Notch Customer Service Training

5 days, May 05 - 09 May, 2025  

2025-05-05 12:05:00
Lagos State, Nigeria

Timeline Global Link Consulting

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This Five-day course is designed around six critical elements of customer service ...

Training on Business Etiquette and Excellent Customer Service Training on Business Etiquette and Excellent Customer Service

5 days, May 05 - 09 May, 2025  

2025-05-05 12:05:00
Lagos State, Nigeria

GoldStead Resources Company Limited

The only distinguishing factor between two competing firms is service.  How do you present yourself to the outer world? have you ever aspired to own the voice of the customer? By the end of this ...

Training on Hospitality Etiquette and Customer Service Excellence Training on Hospitality Etiquette and Customer Service Excellence

5 days, May 05 - 09 May, 2025  

2025-05-05 12:05:00
Lagos State, Nigeria

GoldStead Resources Company Limited

Success in any industry relies on relationships: with co-workers, clients, suppliers or investors.When you are polite and considerate in dealing with others, you’re more likely to create ...

Training on Service Quality and Customer Satisfaction: Tools and Techniques Training on Service Quality and Customer Satisfaction: Tools and Techniques

5 days, May 05 - 09 May, 2025  

2025-05-05 12:05:00
Lagos State, Nigeria

GoldStead Resources Company Limited

At the end of this training, Service Quality and Customer Satisfaction: Tools and Techniques participants will learn to: Establish the importance of setting and reviewing customer service standards ...

Training on Exceeding Customer Service Excellence Training on Exceeding Customer Service Excellence

5 days, May 05 - 09 May, 2025  

2025-05-05 12:05:00
Lagos State, Nigeria

GoldStead Resources Company Limited

 “Providing Excellent Customer Service”. . . everyone knows what that is supposed to mean. . . in fact much of what is required is simply common sense (it just isn’t always ...

Basic Front Desk and Customer Service Skills Training Basic Front Desk and Customer Service Skills Training

5 days, May 05 - 09 May, 2025  

2025-05-05 12:05:00
Lagos State, Nigeria

GoldStead Resources Company Limited

As a front desk/customer service officer in an organization, how do you handle several people and requests simultaneously with professionalism and poise? Providing excellent customer service is the ...

Front Office and Housekeeping Management Front Office and Housekeeping Management

5 days, May 05 - 09 May, 2025  

2025-05-05 12:05:00
State, Nigeria

Mithrive Global

Deliver Unmatched Hospitality with Seamless Front Office & Housekeeping Operations! In the hospitality industry, first impressions and cleanliness define success. This course equips you with ...

Hotel Sales and Marketing Hotel Sales and Marketing

5 days, May 05 - 09 May, 2025  

2025-05-05 12:05:00
State, Nigeria

Mithrive Global

Turn Bookings into Business Growth! In today’s competitive hospitality industry, effective sales and marketing strategies are essential for increasing occupancy, enhancing guest loyalty, and ...

Luxury Hospitality and Customer Experience Luxury Hospitality and Customer Experience

5 days, May 05 - 09 May, 2025  

2025-05-05 12:05:00
State, Nigeria

Mithrive Global

Craft unforgettable luxury experiences! The world of high-end hospitality thrives on exclusivity, personalization, and impeccable service. This course delves into the art of creating exceptional ...

Customer Care Service and Front Office Administration Customer Care Service and Front Office Administration

3 days, May 05 - 07 May, 2025  

2025-05-05 12:05:00
Lagos State, Nigeria

Symantic Consulting

Several phone lines are ringing, lights on the phone are blinking, coworkers are asking questions, and here comes a customer or client. How does the person manning the front desk of an office or ...

Mastering Customer Connections: Effective Communication Skills for Customer Service Mastering Customer Connections: Effective Communication Skills for Customer Service

3 days, May 06 - 08 May, 2025  

2025-05-06 12:05:00
Lagos State, Nigeria

Newways Consulting

This workshop covers the principles of effective communication skills for customer service, including how to communicate effectively with customers, handle difficult customers, and use non-verbal ...

Customer Service Excellence in the Hospitality Industry Customer Service Excellence in the Hospitality Industry

3 days, May 06 - 08 May, 2025  

2025-05-06 12:05:00
Lagos State, Nigeria

Centre for Public Service Productivity and Development

This course aims to equip participants with the essential skills and knowledge needed to deliver outstanding customer service in the hospitality industry. By the end of the course, participants will ...

Front Desk Professionals Training Front Desk Professionals Training

3 days, May 06 - 08 May, 2025  

2025-05-06 12:05:00
Lagos State, Nigeria

Newways Consulting

Several phone lines are ringing, lights on the phone are blinking, co-workers are asking questions, and here comes a customer or client. How does the person manning the front desk of an office or ...

Customer Experience Management Training Customer Experience Management Training

5 days, May 12 - 16 May, 2025  

2025-05-12 12:05:00
Lagos State, Nigeria

Capacity for Africa

How does the person manning the front desk of your office handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer this and other ...

Crafting Memorable Experiences: Customer Experience Management Essentials Crafting Memorable Experiences: Customer Experience Management Essentials

3 days, May 13 - 15 May, 2025  

2025-05-13 12:05:00
Lagos State, Nigeria

Newways Consulting

This workshop covers the essentials of customer experience management, including how to design and deliver a positive customer experience, measure and improve customer satisfaction, and use customer ...

Training on Front Desk and Cubicle Management Techniques Training on Front Desk and Cubicle Management Techniques

5 days, May 19 - 23 May, 2025  

2025-05-19 12:05:00
Lagos State, Nigeria

Learnway Africa

This course is designed for professionals who work in an office environment and want to learn effective techniques for managing front desk and cubicle spaces. Throughout the course, you will learn ...

Customer Service, Hygiene and Safety for Office Cleaning Employees Customer Service, Hygiene and Safety for Office Cleaning Employees

5 days, May 19 - 23 May, 2025  

2025-05-19 12:05:00
Lagos State, Nigeria

GoldStead Resources Company Limited

When it comes to the workplace, cleanliness and personal hygiene are of utmost importance. Employees are not the only ones that roam around the office, customers and other stake holders are entitled ...

Customer Due Diligence (CDD) and Know Your Customer (KYC) Training Customer Due Diligence (CDD) and Know Your Customer (KYC) Training

5 days, May 19 - 23 May, 2025  

2025-05-19 12:05:00
Lagos State, Nigeria

Capacity for Africa

It has never been more important to have robust controls and procedures in place to Know Your Customer (KYC). Adequate due diligence on new and existing customers is a key part of these controls. ...

Building Service Excellence Culture Training Course Building Service Excellence Culture Training Course

2 day, May 20 - 21 May, 2025  

2025-05-20 12:05:00
Lagos State, Nigeria

LCL Coaches Consultants

Achieving Excellence in Customer Service training course is designed to give participants the communication skills, negotiation strategies, and customer service best practices they require to take ...

Certified Customer Service Professional Training Certified Customer Service Professional Training

5 days, May 26 - 30 May, 2025  

2025-05-26 12:05:00
Ghana

Fontini Consulting Ltd

Every front-line employee needs a solid grounding in ‘customer service’ skills. As can be expected in this five-day course, the subjects covered tackle most of what is needed by anyone ...

Customer Relationship Management (CRM) Course: Beyond Customer Expectations Customer Relationship Management (CRM) Course: Beyond Customer Expectations

5 days, May 26 - 30 May, 2025  

2025-05-26 12:05:00
Lagos State, Nigeria

Capacity for Africa

At the end of the program participants should be able to:  Provide customers with a compelling reason to choose you over several others that may offer the same products or services at or below ...

Dealing with Conflicts and Complaints Course Dealing with Conflicts and Complaints Course

3 days, May 28 - 30 May, 2025  

2025-05-28 12:05:00
Lagos State, Nigeria

TSI Limited

The customer is always right - right?  Sometimes there are occasions when the customer is not entirely right, or when their behavior in making a complaint is such that they need to be ...

Key Account Management Course Key Account Management Course

5 days, Jun 02 - 06 Jun, 2025  

2025-06-02 12:06:00
Lagos State, Nigeria

Capacity for Africa

The program focuses on developing a strategy to manage and develop a key account. The course takes delegates from the start of the relationship through to managing existing accounts and identifies ...

Effective Customer Service and Employee Effectiveness Course Effective Customer Service and Employee Effectiveness Course

3 days, Jun 03 - 05 Jun, 2025  

2025-06-03 12:06:00
Lagos State, Nigeria

Newways Consulting

Effective customer service training is critical to your organization’s success. Without your customers, you wouldn’t be in business. In this course we cover all the most important ...

The Customer Complaint System: A Tool for Customer Service Improvement The Customer Complaint System: A Tool for Customer Service Improvement

4 days, Jun 04 - 07 Jun, 2025  

2025-06-04 12:06:00
Lagos State, Nigeria

McTimothy Associates Consulting LLC

This specialized course tackles the issue of customer complaints by focusing on its two components: the behavioural aspect related to the individual employee who deals face to face with the ...

AI in Marketing and Customer Engagement AI in Marketing and Customer Engagement

5 days, Jun 09 - 13 Jun, 2025  

2025-06-09 12:06:00
State, Nigeria

Mithrive Global

Artificial Intelligence (AI) is revolutionizing the way businesses connect with customers, personalize experiences, and drive engagement. From predictive analytics to chatbots and automation, AI is ...

Email Marketing and Automation Tools Email Marketing and Automation Tools

5 days, Jun 09 - 13 Jun, 2025  

2025-06-09 12:06:00
State, Nigeria

Mithrive Global

Email remains one of the highest ROI marketing channels—when done right. With the rise of automation, segmentation, and AI-driven personalization, businesses can now reach the right audience at ...

Contact Centre Skills- Mastering Customer Conversations Contact Centre Skills- Mastering Customer Conversations

2 day, Jun 11 - 12 Jun, 2025  

2025-06-11 12:06:00
Lagos State, Nigeria

Precepts and Mentors

In today’s fast-paced world, customer service can make or break a business. Whether you’re new to a contact center role or looking to sharpen your skills, this course will equip you with ...

Customer Experience Management for Brand Managers, Sales Managers, Marketing Managers and Relationship Managers Training Customer Experience Management for Brand Managers, Sales Managers, Marketing Managers and Relationship Managers Training

2 day, Jun 12 - 13 Jun, 2025  

2025-06-12 12:06:00
Lagos State, Nigeria

LCL Coaches Consultants

Businesses are increasingly recognizing the complete experience enjoyed or endured by their customers is critical to customer retention, profitability, and growth. Professor Peter Drucker said’ ...

Customer Relationship Management (CRM) Best Practice Course Customer Relationship Management (CRM) Best Practice Course

5 days, Jun 16 - 20 Jun, 2025  

2025-06-16 12:06:00
Abuja FCT, Nigeria

Francis Consulting

Customers in today’s world are more discerning, more demanding, and better informed. Buyer behaviour has also changed and along with-it customer service expectations. What has not changed is ...

Service-Based Selling and After-Sales Support Service-Based Selling and After-Sales Support

5 days, Jun 16 - 20 Jun, 2025  

2025-06-16 12:06:00
State, Nigeria

Mithrive Global

In today’s competitive market, businesses that prioritize customer experience and long-term relationships outperform those that focus solely on transactions. This course equips professionals ...

Actionable Selling Skills: Tools and Techniques Actionable Selling Skills: Tools and Techniques

2 day, Jun 18 - 19 Jun, 2025  

2025-06-18 12:06:00
Lagos State, Nigeria

Rekrut Consulting Limited

In today's dynamic business environment, effective selling skills are essential for success. "Actionable Selling Skills: Tools and Techniques" is a comprehensive two-day course designed ...

Hotel Customer Relation Management Online and Classroom Course Hotel Customer Relation Management Online and Classroom Course

3 days, Jun 25 - 27 Jun, 2025  

2025-06-25 12:06:00
Ogun State, Nigeria

TSI Limited

Travellers are becoming more price sensitive, less brand loyal and more sophisticated. To enhance guest loyalty, hotels must focus on developing Customer Relationship Management (CRM) strategies that ...

Strategic Customer Servicing and Account Management Strategic Customer Servicing and Account Management

3 days, Jun 26 - 28 Jun, 2025  

2025-06-26 12:06:00
Lagos State, Nigeria

McTimothy Associates Consulting LLC

In this course we cover all the most important elements of service any person involved in direct interactions with customers should know and apply. From the necessary behavioral and communication ...

Measuring and Managing Customer Satisfaction Training Measuring and Managing Customer Satisfaction Training

2 day, Jun 26 - 27 Jun, 2025  

2025-06-26 12:06:00
Lagos State, Nigeria

LCL Coaches Consultants

Measuring and Managing Customer Satisfaction Training is designed to equip participants with the critical skills for creating a customer focused communication process using the ISO 9001 FRAMEWORK. ...

Elevating Customer Experience: Achieving Customer Service Excellence Elevating Customer Experience: Achieving Customer Service Excellence

3 days, Jul 01 - 03 Jul, 2025  

2025-07-01 12:07:00
Lagos State, Nigeria

Newways Consulting

This workshop covers the essentials of customer service excellence, including how to create a customer-focused culture, handle customer complaints and feedback, and provide exceptional customer ...

Front Desk/ Customer Service Excellence Front Desk/ Customer Service Excellence

3 days, Jul 02 - 04 Jul, 2025  

2025-07-02 12:07:00
Lagos State, Nigeria

Symantic Consulting

Several phone lines are ringing, lights on the phone are blinking, coworkers are asking questions, and here comes a customer or client. How does the person manning the front desk of an office or ...



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