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Conferences, training, seminars about / in STO

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High-Impact Training for Frontline People High-Impact Training for Frontline People

5 days, Jan 20 - 24 Jan, 2025  

2025-01-20 12:01:00
Lagos State, Nigeria

Capacity for Africa

To help you make the most of the all-important role of your frontline people. At the end of the training, the participant should be able to: Handle difficult people with skill and professionalism. ...

Hotel Customer Service Course Hotel Customer Service Course

5 days, Jan 20 - 24 Jan, 2025  

2025-01-20 12:01:00
Lagos State, Nigeria

Capacity for Africa

Today, more than ever, hotel and hospitality customers in general demand higher and higher levels of service. This tailor-made training course aims to help your team learn best practice techniques to ...

Customer Service Certification Training Customer Service Certification Training

3 days, Jan 21 - 23 Jan, 2025  

2025-01-21 12:01:00
Lagos State, Nigeria

Newways Consulting

Newways’s customer service skills training is specifically designed to develop the participants’ skills and behaviour to offer exceptional customer care. It also empowers participants to ...

Effective Telephone Skills and Customer Care Effectiveness Course Effective Telephone Skills and Customer Care Effectiveness Course

2 day, Jan 24 - 25 Jan, 2025  

2025-01-24 12:01:00
Lagos State, Nigeria

McTimothy Associates Consulting LLC

Fact: 88% of your customers who stop using your services or products do so because of perceived employee indifference or rudeness. One of the most common ways our customers interface with employees ...

Customer Care and Conflict Resolution Training Customer Care and Conflict Resolution Training

5 days, Jan 27 - 31 Jan, 2025  

2025-01-27 12:01:00
Lagos State, Nigeria

Capacity for Africa

Customer service/care is the backbone of all thriving businesses. Besides helping your customers feel better about your product and organization which will keep them coming back with their friends, ...

Inventory, Store and Warehouse Logistics Management Workshop Inventory, Store and Warehouse Logistics Management Workshop

5 days, Feb 03 - 07 Feb, 2025  

2025-02-03 12:02:00
Lagos State, Nigeria

Capacity for Africa

To gain an edge in today’s competitive environment, your warehouse and inventory management system must be lean, mean and super-efficient. This comprehensive course will put participants at the ...

Customer Experience Management Training Customer Experience Management Training

5 days, Feb 10 - 14 Feb, 2025  

2025-02-10 12:02:00
Lagos State, Nigeria

Capacity for Africa

How does the person manning the front desk of your office handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer this and other ...

Customer Service Excellence in the Hospitality Industry Customer Service Excellence in the Hospitality Industry

3 days, Feb 11 - 13 Feb, 2025  

2025-02-11 12:02:00
Lagos State, Nigeria

Centre for Public Service Productivity and Development

This course aims to equip participants with the essential skills and knowledge needed to deliver outstanding customer service in the hospitality industry. By the end of the course, participants will ...

Front Desk Professionals Training Front Desk Professionals Training

3 days, Feb 11 - 13 Feb, 2025  

2025-02-11 12:02:00
Lagos State, Nigeria

Newways Consulting

Several phone lines are ringing, lights on the phone are blinking, co-workers are asking questions, and here comes a customer or client. How does the person manning the front desk of an office or ...

Customer Due Diligence (CDD) and Know Your Customer (KYC) Training Customer Due Diligence (CDD) and Know Your Customer (KYC) Training

5 days, Feb 17 - 21 Feb, 2025  

2025-02-17 12:02:00
Lagos State, Nigeria

Capacity for Africa

It has never been more important to have robust controls and procedures in place to Know Your Customer (KYC). Adequate due diligence on new and existing customers is a key part of these controls. ...

Customer Relationship Management (CRM) Course: Beyond Customer Expectations Customer Relationship Management (CRM) Course: Beyond Customer Expectations

5 days, Feb 24 - 28 Feb, 2025  

2025-02-24 12:02:00
Lagos State, Nigeria

Capacity for Africa

At the end of the program participants should be able to:  Provide customers with a compelling reason to choose you over several others that may offer the same products or services at or below ...

Customer Handling Skills for Call-centre Representatives Customer Handling Skills for Call-centre Representatives

3 days, Mar 04 - 06 Mar, 2025  

2025-03-04 12:03:00
Lagos State, Nigeria

McTimothy Associates Consulting LLC

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay. This call centre training course will help call centre ...

Effective Customer Service and Employee Effectiveness Course Effective Customer Service and Employee Effectiveness Course

3 days, Mar 11 - 13 Mar, 2025  

2025-03-11 12:03:00
Lagos State, Nigeria

Newways Consulting

Effective customer service training is critical to your organization’s success. Without your customers, you wouldn’t be in business. In this course we cover all the most important ...

Strategic Customer Servicing and Account Management Strategic Customer Servicing and Account Management

4 days, Mar 19 - 22 Mar, 2025  

2025-03-19 12:03:00
Lagos State, Nigeria

McTimothy Associates Consulting LLC

In this course we cover all the most important elements of service any person involved in direct interactions with customers should know and apply. From the necessary behavioral and communication ...

The Customer Complaint System: A Tool for Customer Service Improvement The Customer Complaint System: A Tool for Customer Service Improvement

4 days, Mar 26 - 29 Mar, 2025  

2025-03-26 12:03:00
Lagos State, Nigeria

McTimothy Associates Consulting LLC

This specialized course tackles the issue of customer complaints by focusing on its two components: the behavioural aspect related to the individual employee who deals face to face with the ...

Customer Relationship Management Course Customer Relationship Management Course

3 days, Apr 02 - 04 Apr, 2025  

2025-04-02 12:04:00
Ogun State, Nigeria

TSI Limited

This training course introduces Customer Relationship Management (CRM) and provides the skills and knowledge required to develop, manage, build and maintain customer relationships. You will develop ...

Effective Front Desk Management and Customer Service Training Effective Front Desk Management and Customer Service Training

12 days, Apr 14 - 25 Apr, 2025  

2025-04-14 12:04:00
Lagos State, Nigeria

Capacity for Africa

How does the person manning the front desk of your office or business handle several people simultaneously with professionalism and poise? This fast-paced course is specifically designed to answer ...

Hotel Customer Relation Management Online and Classroom Course Hotel Customer Relation Management Online and Classroom Course

3 days, Jun 25 - 27 Jun, 2025  

2025-06-25 12:06:00
Ogun State, Nigeria

TSI Limited

Travellers are becoming more price sensitive, less brand loyal and more sophisticated. To enhance guest loyalty, hotels must focus on developing Customer Relationship Management (CRM) strategies that ...

Lean Process Improvement Course Lean Process Improvement Course

3 days, Jul 09 - 11 Jul, 2025  

2025-07-09 12:07:00
Lagos State, Nigeria

McTimothy Associates Consulting LLC

Lean process improvement training is systems of steps that help organisations reduce waste by focusing on customer value. By identifying how customer value flows across every aspect of the ...



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